Quality Assurance Technician
Company: Multi-Color Corporation MCC
Location: Batavia
Posted on: May 4, 2024
Job Description:
Description
Build your Career with an Industry LeaderAs the global leader of
premium labels, MCC helps brands stand out in competitive markets
and inspire positive consumer experiences. Backed by over a century
of printing experience, MCC is focused on the future by developing
consumer-driven innovations and sustainable packaging solutions.
Working for our team, you can truly make a difference. The Quality
Assurance Technician is responsible for collecting information,
analyzing and seeking resolution in regards to customer
complaints.Why work at MCC:
Compensation: $25.00/hourGenerous
benefits package including medical, dental, vision, disability,
life insurance and 401(k)Paid Holidays: New Years, Memorial Day,
Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving,
Christmas Eve, Christmas Day, plus two floating
HolidaysResponsibilities:You professionally analyze incoming
complaints based on your technical knowledge. You collect
information about the complaint from both the customer and your
colleagues from Production, Sales, etc., while working in a
production environment. Based on your analysis, you initiate and
actively participate in improvement projects to proactively
optimize our internal operations and guarantee the quality of our
labels. You inform the customer about your thorough analysis and
the initiatives taken. You ensure correct administrative
registration of your files and support in Auditing activities, both
internal and external.Values: Model the Corporate Values and
Principles.Participates in special projects and performs other
duties as assigned.Qualifications:College degree strongly
preferred; High School diploma or GED with equivalent experience
required. Must be able to maintain a working pace consistent with
the requirements of the job.Must work well in a Team
environment.Must be assertive, hand-on and able to think creatively
about the best solutions and improvement projectsExceptional
communication skills, both verbal and written, able to deliver news
and provide updates in a timely and pleasant mannerMust have strong
multi-tasking, problem solving, and time management skillsAbility
to work in an empowered team environment, including the ability to
effectively communicate, share information, resolve issues, and
give and receive both positive and negative feedback in a
respectful and professional mannerThe QA Technician will own the
solution to customer complaints and work to resolve them. The QA
Technician needs to be alert to systemic issues and recommend
changes to improve this.Must like to perform root cause analyses,
Lean / 6 Sigma trained is a plusCommunicate in a professional
manner in English. Knowledge of the Spanish language is a
plusAuditing experience (BRC/ISO) is a plusMust be able to
effectively give direction, praise and criticism.Must be able to
receive direction, praise and criticism effectively.Will be
required to work with Customers and Suppliers
effectively.Experience with Microsoft AX, SAP, or other Production
and Customer Management System preferred
Other considerations:
Wear hearing, foot, eye and/or other
personal protective equipment while in a manufacturing
settingFrequently use hands to handle or feel, and to write and
typeOccasionally required to stoop, kneel, crouch, climb / balance,
and reach with hands and armsFrequently lift and move up to 10
pounds, occasionally lift and move up to 35 poundsOccasionally
required to stand, walk, and sitVision abilities include -
close, distance, and peripheral vision, depth perception, ability
to
distinguish color variations, ability to adjust focus, ability to
view a
computer screen for extended periodsLow to moderate noise
environment in office areas, moderate to loud in manufacturingWork
flexible/varying schedules and hours as neededWork overtime as
required by workload and customer mandated deadlinesOccasional
travel to customer locations may be necessaryDiversity &
Inclusion:MCC fosters an inclusive culture that respects and
embraces our teammates' diverse backgrounds and experiences, so
that everyone can achieve their full potential here. We aspire for
our company to truly reflect the diversity of our customers and the
markets we serve. We are committed to equal opportunity for
everyone, regardless of peoples' gender identity/expression, age,
language, sexual orientation, ability, race, socioeconomic status,
national origin or other characteristics.#FOUIND
Keywords: Multi-Color Corporation MCC, Cincinnati , Quality Assurance Technician, Professions , Batavia, Ohio
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