Mac Support Specialist - Pacific Time Zone Hours
Company: Commonwealth Financial Network LLC
Location: Cincinnati
Posted on: May 4, 2024
Job Description:
Min: USD $52,000.00/Yr.Max: USD $65,000.00/Yr.OverviewWhether
you're looking for a high-energy, inclusive atmosphere and a
company that understands the importance of work/life balance,
Commonwealth is your match! From generous bonus and 401(k) programs
to tuition reimbursement and flexible work schedules, Commonwealth
is focused on helping its employees thrive in an environment suited
to their needs. On top of all that, the Technology department
offers a hybrid work schedule, so you'll be able to work from home
for part of the week! We're looking for a Mac Support Specialist to
join our ranks. Are you a proactive problem solver with exceptional
customer service skills? You will put your technical expertise to
use, providing our more than 900 home office employees with the
technology support they need to do their jobs. In addition, you'll
provide technical recommendations and support to our more than
2,000 advisors, as well as their staff regarding any technology
they use. Ours is a fast-paced, on-your-toes environment, and a
positive, can-do attitude is a must. Please note: This is a
full-time opportunity, working 8:00 a.m. to 5:00 p.m. PST with a
60-minute lunch break. Key Accountabilities
- Providing first-level Apple device and software support to home
office staff, as well as to Commonwealth advisors and their staff,
on a wide range of issues
- Supporting Mac users in an enterprise environment, helping to
acclimate users to Apple products for business use, and providing
technical support to advanced users
- Prioritizing and processing help requests to provide technical
problem identification and resolutionCore Strengths and Skills
- Strong customer service skills
- Ability to accurately and effectively troubleshoot and solve
technical problems and find solutions
- Excellent communication skills (phone etiquette, listening
skills, and follow-up skills)
- Demonstrated knowledge and experience with macOS (10.13 and
newer)
- Experience with Microsoft Office for Mac 2016/2019/Office 365
functionality and troubleshooting basic connectivity issues;
experience with advanced Outlook functionality and protocols
involved with connecting to Exchange
- Mobile device support, including iOS and iPadOS, as well as
watchOS and tvOS.
- Knowledge of Active Directory and domain environments
- Ability to troubleshoot TCP/IP networking issues, including
network devices such as printers and scannersAdditional Skills and
Knowledge
- 3+ years' experience supporting MacOS and iOS
- Apple Certified Support Professional (ACSP) certification
preferred
- Apple Certified Mac Technician (ACMT) certification
preferred
- Knowledge and experience with networking hardware and software,
such as firewalls, routers, switches, VoIP, and VPN, a plus
- Experience in a tech services or helpdesk role on campus a
plusHave we piqued your curiosity? Can you see yourself thriving in
this opportunity? Let's introduce ourselves. Picture Yourself Here
At Commonwealth, we believe in a better world. We hold ourselves
and each other to higher standards. We take care of one another.
That's why we invest in you-we encourage employee growth both in
your career and education; we are building out a robust diversity,
equity, and inclusion program; we offer incredible health care
benefits; and we find plenty of occasions to celebrate. What's not
to love? We are always striving to be better, and we are looking
for employees who share that same mindset. Better people, better
coworkers, better leaders, better creators. Bring your best work
and your full self to the table, and we will do the same. Together,
we can build a better future for our advisors, their clients, our
company, and you. About Commonwealth Commonwealth Financial
Network, Member FINRA/SIPC, a Registered Investment Adviser,
provides a suite of business solutions that empowers more than
2,000 independent financial advisors nationwide. Privately held
since 1979, the firm has headquarters in Waltham, Massachusetts,
and San Diego, California. Turning our advisors into raving fans
starts by doing the same for our employees. We foster an
environment of excellence, growth, rewards, and fun in equal
measure, which has earned us 43 Best Place to Work awards. - The
Fine Print We care about your online safety as a prospective
employee and encourage you to exercise caution when responding to
job postings online. Commonwealth will never ask potential hiring
candidates to pay or transfer funds as a precondition of interviews
or employment, nor will we authorize recruiters or agents to do so
on our behalf. Commonwealth is an equal opportunity employer,
making intentional efforts to source talent from all backgrounds.
MinUSD $52,000.00/Yr.MaxUSD $65,000.00/Yr.Compensation details:
52000-65000PI678f825e9d96-31181-34395079
Keywords: Commonwealth Financial Network LLC, Cincinnati , Mac Support Specialist - Pacific Time Zone Hours, Other , Cincinnati, Ohio
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