HelpDesk Specialist - Pacific Time Zone Hours
Company: Commonwealth Financial Network LLC
Location: Cincinnati
Posted on: May 4, 2024
Job Description:
Min: USD $52,000.00/Yr.Max: USD $65,000.00/Yr.OverviewIf you're
looking for a high-energy, inclusive atmosphere and a company that
understands the importance of work/life balance, Commonwealth is
your match! From generous bonus and 401(k) programs to tuition
reimbursement and flexible work schedules, Commonwealth is focused
on helping its employees thrive in an environment suited to their
needs. On top of all that, the Technology department offers a
hybrid work schedule, so you'll be able to work from home for part
of the week! We're looking for a helpdesk specialist to join our
ranks. Are you a proactive problem solver with exceptional customer
service skills? As a helpdesk specialist, you will put your
technical expertise to use, providing our more than 900 home office
employees with the technical support they need to do their jobs. In
addition, you'll provide technical recommendations and support to
our more than 2,000 advisors, as well as their staff, regarding any
technology they use. Ours is a fast-paced, on-your-toes
environment, and a positive, can-do attitude is a must. Please
note: This is a full-time opportunity, working 8:00 a.m. to 5:00
p.m. PST with a 60-minute lunch break. Key Responsibilities
- Providing first-level technical support to home office staff,
as well as to Commonwealth advisors and their staff, on a wide
range of issues and products
- Prioritizing and processing help requests to identify and
resolve technical issuesCore Strengths and Skills
- Excellent communication skills (phone etiquette, listening
skills, and follow-up skills)
- Knowledge and experience troubleshooting basic-to-advanced
Windows 10/11 OS and browser problems
- Experience with Microsoft Office Suite 2016, 2019, and Office
365 functionality and troubleshooting basic connectivity issues;
experience with advanced Microsoft Outlook functionality and
protocols involved with connecting to Exchange
- Knowledge of Active Directory, Azure, and domain
environments
- Experience in providing mobile device support (iOS,
Android)
- Ability to troubleshoot TCP/IP networking issues, including
network devices such as printers and scanners
- 3+ years' experience working in a technical support role
- CompTIA A+, Microsoft MD-100, or equivalent technical
certification preferredHave we piqued your curiosity? Can you see
yourself thriving in this opportunity? Picture Yourself Here At
Commonwealth, we believe in a better world. We hold ourselves and
each other to higher standards. We take care of one another. That's
why we invest in you-we encourage employee growth both in your
career and education; we are building out a robust diversity,
equity, and inclusion program; we offer incredible healthcare
benefits; and we find plenty of occasions to celebrate. What's not
to love? We are always striving to be better, and we are looking
for employees who share that same mindset. Better people, better
coworkers, better leaders, better creators. Bring your best work
and your full self to the table, and we will do the same. Together,
we can build a better future for our advisors, their clients, our
company, and you. About Commonwealth Commonwealth Financial
Network, Member FINRA/SIPC, a Registered Investment Adviser,
provides a suite of business solutions that empowers more than
2,000 independent financial advisors nationwide. Privately held
since 1979, the firm has headquarters in Waltham, Massachusetts,
and San Diego, California. Turning our advisors into raving fans
starts by doing the same for our employees. We foster an
environment of excellence, growth, rewards, and fun in equal
measure, which has earned us 44 Best Place to Work awards. - The
Fine Print We care about your online safety as a prospective
employee and encourage you to exercise caution when responding to
job postings online. Commonwealth will never ask potential hiring
candidates to pay or transfer funds as a precondition of interviews
or employment, nor will we authorize recruiters or agents to do so
on our behalf. Commonwealth is an equal opportunity employer,
making intentional efforts to source talent from all backgrounds.
MinUSD $52,000.00/Yr.MaxUSD $65,000.00/Yr.Compensation details:
52000-65000PIb7bd0b9668c5-31181-34395085
Keywords: Commonwealth Financial Network LLC, Cincinnati , HelpDesk Specialist - Pacific Time Zone Hours, Other , Cincinnati, Ohio
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