Bilingual (Spanish) Internal Sales/Customer Service Representative
Company: Wisconsin Label Corporation
Location: Batavia
Posted on: May 4, 2024
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Job Description:
Description Build your Career with an Industry Leader As the
global leader of premium labels, MCC helps brands stand out in
competitive markets and inspire positive consumer experiences.
Backed by over a century of printing experience, MCC is focused on
the future by developing consumer-driven innovations and
sustainable packaging solutions. Working for our team, you can
truly make a difference. Multi-Color Corporation - Founders
Boulevard Verstraete IML, USA - Batavia, Ohio We're looking for
ambitious team players to become part of our growing MCC Verstraete
team at our locationon Founders Boulevard in Batavia, Ohio! This
new venture, Belgian-based, startup facility in the U.S.
specializes in offset printing labels on polypropylene for
injection molding. MCC Verstraete offers a wide range of rapid
career growth opportunities and has been in business for over 100
years as a global leader in premium label solutions. Additional
benefits include: Compensation: $55,000+ depending on experience
Comprehensive and competitive benefits - medical, dental, vision,
company-paid life insurance, short-term and long-term disability
coverage, and more 401K with company match Tuition reimbursement
Employee engagement and wellness programs Paid vacation Paid
holidays- 10 paid holidays a year with no waiting period Paid
training and certifications Employee led safety and community
involvement teams Top of the line equipment Clean and
climate-controlled environment About the role: You are the daily
contact person for any commercial and technical questions for
customers within your portfolio. You have a strong affinity with
people and can successfully analyze and meet the needs of your
customers, help them in a qualitative way and define the correct
growth possibilities and corresponding actions. You are in close
contact with different departments ( Presales and Sales, Planning,
Finance, Shipping) to find efficient solutions for any issue. You
actively work towards improvements to guarantee great service for
your customers. You make sure orders and artwork are processed in a
qualitative way. By using your communication skills to the fullest,
you take pride in the growth of your customer portfolio and aim to
reach the highest level of customer satisfaction. Thanks to a
6-month educational trajectory, you get to know the internal
processes and products MCC Verstraete is known for, to make sure
you can handle all customer requests. Responsibilities Customer
Relationship:Building a strong and in-depth relationship with your
customer allows you to be proactive with customers' needs.
Financial: Ensure customer billings are accurate. Coordinate A/R
process with sales and accounting to ensure timely payments from
customers. Ensure consolidation of shipping information, including
cost management. Processes:Perform and coordinate order entry
processes and systems, including but not limited to, prepress
projects, trials, production estimates, and shipping instructions
in accordance with Company standards and specifications. Account
Management:Proactively compile, analyze and communicate pertinent
customer information and data, such as historical, forecast, and
trends. Culture:Model the companies FLOW and First Time Right
values. Handling Complaints:In cooperation with the Quality
Department, document and coordinate customer complaints and
concerns, following the complaint through to resolution and
disposition. Communicate and bring to closure with sales, plant and
customer. Continuous Improvement:Participate in improving processes
and system workflows. Gain knowledge and skill on team members'
customers and workflows to serve as backup. Teamwork:Build strong
relationships with all members of the organization and contribute
to the goals and objectives of other functional areas. Quality and
Process Compliance:Support the company Q
Keywords: Wisconsin Label Corporation, Cincinnati , Bilingual (Spanish) Internal Sales/Customer Service Representative, Sales , Batavia, Ohio
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