Contact Representative - Internal Revenue Service
Company: Internal Revenue Service
Location: Batavia
Posted on: May 5, 2024
Job Description:
Use your customer service and administrative experience or your
bachelor's degree (any major) to qualify for an entry-level IRS
Contact Representative employment opportunity. Opportunities exist
in multiple locations.This Contact Representative position begins
with comprehensive classroom training and on-the-job training. This
means you do not need tax experience to qualify for the
position-our training provides you with the knowledge and resources
you need to provide a range of administrative and technical
assistance to taxpayers.As an IRS employee, you'll enjoy all the
rights and benefits of federal employment. At the same time, you'll
have that sense of public service, knowing that the support you
provide to taxpayers will contribute to everything from funding
domestic programs to the defense of our nation.At the IRS, you will
be provided with career development and advancement opportunities
so your career can grow with your aspirations. Other IRS employment
opportunities include jobs such as Revenue Officer, Revenue Agent,
and Criminal Investigator (Special Agent). These types of jobs are
all within your grasp, depending upon the experience you gain in
the agency and any additional education that you might attain while
an employee. Contact Representative Duties:
- Interprets and applies applicable portions of basic tax law and
regulations and basic collection techniques and enforcement actions
to advise, inform, assess, and collect taxes and associated
liabilities.
- Researches and analyzes all available information applicable to
specific and well-defined collection issues and takes corrective
actions needed to close accounts.
- Contacts taxpayers and/or their representatives in response to
IRS inquiries regarding a limited number of delinquent
situations.
- Provides explanations to specific inquiries initiated by
individuals, generated by notices, or internally generated
assignments.
- Advises taxpayers of the enforcement actions that may be taken
if they fail to meet commitments to file a tax return and/or pay
tax liabilities and encourages voluntary compliance with tax
laws.Qualifications:Federal experience is not required to qualify
for this entry-level Contact Representative position. You will
qualify for the GS-5 grade level based on your specialized
experience and/or education.Experience for the GS-5 grade level:You
must have one (1) year of specialized experience at a level of
difficulty that includes work in positions that involved frequent
contact with the public and researching and responding to
non-routine requests for information orally or in writing. The
following are examples of specialized experience that may be
qualifying and are not all-inclusive.
- Applying laws, rules, or regulations and written
guidelines.
- Conducting face-to-face and/or telephone interviews (e.g.,
collection agency, telemarketing, customer service, sales)
resolving problems and issues.
- Negotiating with others to resolve issues.
- Performing administrative and technical procedures using a
computer to locate and review records and reconcile
discrepancies.Working with records, documents, or financial
accounts applying established rules and procedures (e.g., basic
accounting, issuing credits and debits, researching and/or
adjusting accounts).ORYou may substitute education for specialized
experience as follows:Completion of at least four (4) years of
education above the high school level leading to a bachelor's
degree (120 semester hours, 180 quarter hours, or 2,880 formal
classroom hours) or a bachelor's or higher degree.ORYou may qualify
based on a combination of experience and education.Salary and
Benefits:This position's starting salary varies depending upon
location. Please see the How to Apply section below to access the
official Job Opportunity Announcement and salary information.
Employees receive the full package of federal employment benefits
that include health and insurance plans, a generous annual and sick
leave program, and participation in the Thrift Savings Plan, which
is a retirement plan similar to a traditional 401(k).In addition, a
recruitment incentive has been authorized for eligible, highly
qualified applicants. The incentive will be $2,000 and will require
a service agreement. How to Apply:Click this site's APPLY link to
access the official Contact Representative Job Opportunity
Announcement (JOA) on irs.usajobs.gov, the federal government's
official employment site. You will learn exactly how to submit your
application package, including your resume, an online assessment
questionnaire, and possibly other documents. You will also learn
about telework eligibility, U.S. citizenship, and other
requirements that should be reflected in the information you
provide in your resume.Interested in other career opportunities
with IRS? Visit irs.usajobs.gov to search for other IRS
opportunities, such as Revenue Officer and Revenue Agent and
Criminal Investigator positions. To learn about upcoming IRS hiring
events and career fairs, visit jobs.irs.gov.
Keywords: Internal Revenue Service, Cincinnati , Contact Representative - Internal Revenue Service, Sales , Batavia, Ohio
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