Adecco is currently assisting a national lender in their search
to fill multiple Customer Service Representative - Late Stage
Mortgage Collections jobs in Cincinnati, OH. This is a long-term
temporary position with possibility for hire. You will interact
with customers via telephone regarding past due accounts, resolving
customer inquiries and ensuring customer satisfaction for repeat
business. Previous experience and knowledge of the principles &
processes of late stage mortgage collections in a call center
environment is required. If you meet the qualifications listed
below please Apply Now!
Responsibilities for this Collections Representative job
Under minimal supervision, performs collection calls to delinquent
customers to obtain payment commitments in accordance with
departmental, investor, and legal guidelines. Reviews, negotiates,
and recommends actions for proposed foreclosure or repossession
alternatives. Monitors delinquencies, foreclosures, and
bankruptcies to ensure compliance with guidelines. Identifies,
evaluates, and resolves reasons for delinquency. Conducts research,
evaluates data from multiple sources, and makes strategic
actionable decisions. Utilizing multiple computer applications,
accurately records all collection efforts and information gathered
from customers and other sources. Reviews daily reports to identify
job performance and tasks and ensures completion of all projects
and tasks assigned. Requires high school diploma or equivalent with
4 to 5 years? experience in customer service or collections.
Requires detailed knowledge of collection processes and procedures.
Requires the ability to communicate effectively in both oral and
written form and the ability to effectively negotiate. Requires
attention to detail and the ability to perform advanced computer
and data entry skills and mathematical and analytical skills.
Must have at least a High School diploma or GED
Minimum of 2 years of Mortgage (late stage) Collections
Ability to work in a fast-paced call center environment
Experience using account management software and an automated
Available to work 2 late nights (weekly) and 2 Saturday?s (monthly)
Opportunities for overtime, some will be mandatory
Great communication, negotiation, and listening skills
Minimum typing speed of 35 wpm with the ability to talk and
Project a positive image over the phone while utilizing negotiation
skills to balance the needs of the customer and the business
Exemplify good work ethic in regards to punctuality, attendance,
Adecco provides one of the most comprehensive benefits package in
the industry to contract workers. Benefits are available to you as
a contractor after one week of employment.
Click on Apply Now to be considered for this Collections position
in Cincinnati, OH or any related opportunities with Adecco.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled