Call Center Representative

Location: Cincinnati
Posted on: January 14, 2021

Job Description:

Call Center Representative

Description:

Adecco is currently looking for experienced Call Center Customer Service Representatives in the Cincinnati area. A local leading financial organization is looking to add to their growing team. Call Center Representatives interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. If you meet the qualifications listed below – Apply Now!

Responsibilities for Call Center Representative include but are not limited to the following:

•Confer with customers by telephone by email to provide information about products or services in the banking industry

•Confirm customer information while maintaining confidentiality

•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

•Determine charges for services requested

•Refer unresolved customer grievances to designated departments for further investigation.

•Resolve customers' service complaints

•Obtain and examine all relevant information to assess validity of complaints and to determine possible causes with in the banking industry

Candidates must meet the following requirements for consideration:

•High School Diploma or equivalent

•3-5 years of Customer Service Experience

•1-2 years of Banking Customer Service a plus

•Advanced Verbal and Written Communication Skills

Pay for this position is $12.00/hr plus overtime as needed. This is a temporary-to-hire opportunity.

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits available to you as a contractor after one week of employment include:

•Medical Coverage - Access to an affordable and comprehensive group medical coverage plan

•401(k) - Adecco offers all temporary employees the ability to participate in a 401(k) savings program

•Pay Options/Direct Deposit - Make it as easy as possible for you to get paid

•Service Bonus - Rewarding employees who make an extended work commitment

•Paid Holidays - Selected paid holiday, based on accrued hour requirements

•State-of-the-Art Career Center - Training and resources available for all employees

•Highly trained and professional staff - Our team cares about you and your career!

Click on “Apply Now” to be considered for this position or any other customer service related opportunities with Adecco.

Keywords: , Cincinnati , Call Center Representative, Administration, Clerical , Cincinnati, Ohio