Receptionist - Mercy Health West Park Senior Living & Rehab

Company: Mercy Health
Location: Cincinnati
Posted on: November 23, 2021

Job Description:

Thank you for considering a career at Mercy HealthThis job description is not intended to be and should not be construed to be an exhaustive list of all the duties and responsibilities performed. This is not a comprehensive listing of all responsibilities and duties that may be assigned by the supervisor. The job description is subject to continual revisions as needed for resident care. Due to the services and care provided by this institution, personnel may be requested to serve in related capacities as determined by their qualifications in a different unit, department, and campus, in an effort to not disrupt resident care and continue to provide a safe environment to our residents.A summary of the specific skills, knowledge and behaviors of this position are: Performs administrative assistant duties and maintains efficient operation of the office. Assumes responsibility without direct supervision and makes decisions within the scope of position. The Receptionist is responsible for greeting visitors, residents, employees, applicants and anyone else entering the facility; operating the phone system in a courteous and helpful manner; completing clerical and daily office assignments.QUALIFICATIONS/REQUIREMENTSEducation - High school diploma or GED.Experience - Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment.License/Certification - None RequiredSkills - Skill in using office equipment satisfactorily and handling paperwork/filing adequately. Skill in customer service principles by creating a pleasant waiting room atmosphere. 50 wpm typing skill preferred.Risk Category - Cat. III: limited exposure to communicable diseases.Working Conditions - Office setting, well-ventilated and well lighted. Must be flexible and willing to work a variety of shifts and hours, including holidays and weekends. Must have to ability of handling multiple tasks and be able to manage priorities.Physical Demands - Sitting for 7-8 hours/day. Requires eye-hand coordination, finger dexterity. Vision must be corrected to 20/20 and hearing must be in normal range. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.Personal Protective Equipment Requirements - As required in the MSDS Safety Manual.JOB SPECIFIC ACCOUNTABILITIES

• Types memo, documents and reports according to departmental procedures and with 90-95% accuracy as observed by supervisor with examples.
• Sorts and distributes mail accurately with 90-95% accuracy within 24 hours of receipt as indicated by feedback from staff and residents.
• Schedules various meetings and appointments according to departmental procedures as observed by supervisory observation.
• Greets external customers in a professional and courteous manner as observed by supervisor and by customer feedback with no more than one complaint per quarter.
• Assists internal customers in a professional and courteous manner as observed by supervisor and by customer feedback with no more than one complaint per quarter.
• Directs complaints/concerns to appropriate departments or individuals as per policy with empathy and concern as indicated by customer feedback with no more than one complaint per quarter.
• Coordinates, orders and maintains office supply/forms inventory as necessary with no more than one outage indicated per month as noted by supervisory observation.
• Answers telephones according to departmental policy in a professional and courteous manner with no more than one complaint per quarter as indicated by customer feedback and supervisory observation.
• Operates paging system according to departmental policy in a professional and courteous manner with no more than one complaint per quarter as indicated by customer feedback and supervisory observation.
• Routes calls or takes messages for appropriate departments or individuals in a professional courteous manner with no more than one miscommunication reported per month as indicated by customer feedback and supervisory observation.
• Incorporates the Core Values and Success Factors that support the Mission and Vision of Catholic Health Partners.
• Receives and Disburses funds of resident trust account in accordance with facility policy.
• Be knowledgeable of the departmental and facility policies and procedures, including but not limited to, front desk procedures and Fire and Disaster Plans.Shift:Weekend Receptionist for Business Office -8:00 AM - 4:30 PMor8:30 AM - 5:00 PM(occasional weekday coverage for other employees covering time off)Mercy Health is an equal opportunity employer.We'll also reward your hard work with:
  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify.
  • Paid time off
  • Educational Assistance
  • And much moreScheduled Weekly Hours:16Work Shift:OtherDepartment:Administration - West ParkAll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com

Keywords: Mercy Health, Cincinnati , Receptionist - Mercy Health West Park Senior Living & Rehab, Administration, Clerical , Cincinnati, Ohio