Collections Representative

Location: Cincinnati
Posted on: April 17, 2024

Job Description:

Adecco is currently assisting a national lender in their search to fill multiple Customer Service Representative - Collections jobs in Cincinnati, OH. This is for a long-term temporary with possibility for hire. You will interact with customers via telephone regarding past due accounts, resolving customer inquiries and ensuring customer satisfaction for repeat business. Previous experience and knowledge of the principles & process of collections in a call center environment is preferred. If you meet the qualifications listed below please Apply Now!

Responsibilities for this Collections Representative job include:

•Diligently handle high call volumes of 200 - 500 calls daily, working with the floor supervisor to maintain the efficient operation of the call center

•Representatives will manage a portfolio of accounts assigned to them in addition to utilizing an automated Dialer system

•Updating account information to ensure contact and other required information is current

•Handle calls while simultaneously utilizing the account management system and assisting customers in resolving their concerns

•Assist customers in bringing delinquent accounts current while projecting a firm positive tone

•Provide exceptional and customer service to callers exceeding quality assurance standards

•Demonstrate consistency in reaching and or exceeding monthly goals & company objectives

•Handling unique customer situations, which may require calmness under pressure

Qualifications:

•Must have at least a High School diploma or GED

•Minimum of 2 years of Collections experience

•Ability to work in a fast-paced call center environment

•Experience using account management software and an automated Dialer system

•Available to work 2 late nights (weekly) and 2 Saturday?s (monthly) when scheduled

•Great communication, negotiation, and listening skills

•Minimum typing speed of 35 wpm with the ability to talk and type.

•Project a positive image over the phone while utilizing negotiation skills to balance the needs of the customer and the business

•Exemplify good work ethic in regards to punctuality, attendance, and compliance

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.

Click on Apply Now to be considered for this Collections position in Cincinnati, OH or any related opportunities with Adecco.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Keywords: , Cincinnati , Collections Representative, Administration, Clerical , Cincinnati, Ohio