Lead Product Support Engineer

Company: GE Aviation Systems LLC
Location: Cincinnati
Posted on: January 16, 2022

Job Description:

Job Description SummaryAs a member of the Product Support Engineering team, you will help deliver solutions for CFM LEAP turbofan commercial engines, actively flying around the globe. In this role, you will directly interface with the Airline and MRO customers on your assigned hardware and be the voice of the customer to internal organizations. You will be responsible for coordinating and executing field programs, updating ICA, drafting Service Bulletins, and working on projects to increase time on wing, and reduce overall shop visit cost. Job DescriptionRoles and ResponsibilitiesAs a Product Support Engineering Hardware Owner, you will:With guidance, execute on and support field investigations per Field Problem Resolution GuideWork collaboratively with Design and Repair Engineering to support field investigations and develop field control plans for the flying fleetCollaborate with MRO shops and airlines on reviewing new leading indicator findingsDraft ICA and Service Bulletins documentation to introduce new parts and field programsRespond to customer inquires on assigned hardware within required time commits, and be available for after hours to support AOG inquiresRecommend approaches to meet the technical and program requirementsFormulate, defend, and implement plans that achieve schedulesDevelop action plans and respond to problemsPresent key technical presentation to product stakeholders and airline/MRO customersComplete documentation of technical data for the assigned projects Required Qualification:Bachelors in Engineering Degree from an accredited college or university Minimum of 3 years of experience in an engineering environment Desired CharacteristicsBachelors in Engineering Degree with an Aeronautical or Aviation focusStrong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment. Additional InformationGE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees. Relocation Assistance Provided: Yes

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