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Sr. Application Support Engineer - Actimize Remote)

Company: WorldPay Limited
Location: Cincinnati
Posted on: July 16, 2019

Job Description:

The Company Worldpay is a global payments leader powering international commerce with deep fintech expertise and a shared passion for our customers. Whether in-store, online, or on a mobile device, we process over 40 billion transactions annually and offer more than 300 payment methods supporting 126 currencies across 146 countries. It's the perfect place for exceptional people to take their careers to the next level. The Opportunity Worldpay's growth is due in large part to our highly-sophisticated products and services. By offering some of the most advanced and user-friendly payments processing options available, we can continue our growth by beating our competitors. Enter the need for skilled Engineers who can build the tools we need to continually improve upon our product offerings. From software to technical architecture and more, investing in our team of Engineers is investing in our future. Worldpay utilises financial crime, risk and compliance services to identify potentially fraudulent activity or regulatory compliance breaches across the payment products it offers to customers. The Application Support Engineer will work as part of a team supporting the suite of fraud systems used within Worldpay and predominantly supporting Nice Actimize. The team will operate according to the defined and deployed global operating model, maximising consistency across the wider global group. This role requires the engineer to work as part of a team to maintain high standards of service to strict SLA's and where required to progress resolution of production incidents. The role includes working alongside the business stakeholders and helping to build a positive profile of the team that fully supports the Worldpay values A World of Opportunity We're turbo-charging our industry by nurturing the fintech experts needed to help our customers prosper. We don't try to ride the winds of change. We create them. We're proud to be shaping the future of payments by supporting the growth and development of our colleagues. We provide opportunities to learn and the flexibility needed to get the job done. We strive to hire the best and to create a climate where curiosity is king. So, wherever you join us around the world, we'll empower you to fulfill your potential. If this is the kind of career experience you're looking for, we invite you to apply today. The Day-to-Day Responsibilities: * Troubleshooting & investigation of production system problems of services where stability, reputation management & security are critical to the business' ongoing success * Provide 24/7 out of hours on-call support on a rota basis, or embrace the possibility of shift working patterns to cover extended service support hours * Coordination and implementation of essential production maintenance tasks * Statistic gathering following production events * Regular reviews of the incident management queues * Mentoring and training of support engineers as required * Define, develop and maintain documentation knowledgebase * Proactively identify improvements and enhancements to working practices * Compliance with incident resolution best practice * Implement automation of manual tasks wherever possible * Collaborate with other internal teams to transform business requirements into technical solutions. * Deploy new features into production under Change Control and subject to defined service maintenance windows * Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. * Demonstrates good judgment in selecting methods and techniques for obtaining solutions. * Networks with senior internal and external personnel in own area of expertise. * Direct interaction with End Users to address issues in a timely manner. * Ability to interact with other team members to broaden skill set. * Maintain key relationships with peer teams within Technology (Storage, Middleware, DBA, Server Platform, Enterprise Management, Technical Service Support Teams, Networks), plus additional teams such as Big Data Analytics, Enterprise Data Warehouse and Worldpay Actimize Development teams Qualifications and Experience: * Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience. * Implementation experience in Nice Actimize AML modules (WLF, CDD) and ERCM in Actimize. * Should also have experience using Actimize Visual Modeller to build new models. * Prior experience with helping the clients set up new models/scenarios for AML modules in Actimize. * Actimize RCM configuration: setting up roles, workflows, users, views using RCM Designer. * Experience with installing RCM and Web Applications from an infrastructure perspective. * Experience with the RCM database schema. * Strong Experience with MS SQL. * Experience with setting up external integrations to Actimize. * Previous End User support of Actimize. * Experience in deployment of application software releases into the production environment * Experienced in promoting software releases through the test environments into production * Experienced Windows Server administrator for Application Support purposes * Familiarity with SQL Server 2016 * Experience using memory dumps to help diagnose and identify application issues * The ability to write SQL queries comfortably * High level knowledge of Networks & Firewalls * Experience in an environment with a high level of focus on disaster recovery and business continuity * Apache / Tomcat v8.5 * Object oriented design development languages * Documentation and diagramming of technical solutions * Understanding of Software Development Lifecycle * Understanding of Client/Server topology All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Colleagues may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation.

Keywords: WorldPay Limited, Cincinnati , Sr. Application Support Engineer - Actimize Remote), Engineering , Cincinnati, Ohio

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