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Telco-Cloud-Based Billing Systems Senior Manager

Company: Deloitte Touche Tohmatsu Limited
Location: Cincinnati
Posted on: February 16, 2020

Job Description:


Telecommunications, Media & Entertainment - Cloud-Based Billing Systems Senior Manager

Our Telecommunications, Media and Technology (TMT) industry clients include some of the most valued companies in the U.S. and many of the world's top global brands. We are poised to help clients shape their evolving business models, scale and transform their operations, modernize their processes and technologies, and constantly improve their customer experience. Our Telecommunications, Media & Entertainment sector includes the world leaders in telecommunications, media, entertainment, sports, business information services, and digital platform companies - for search, social, marketing, analytics, etc.

Flexible Consumption Models

Long employed by Utility and Telecom companies-is now expanding to businesses in other industries (including Technology, Media, Automotive, and Industrial Products), creating value for both customers and the companies that adopt them. These are profoundly different from traditional business models and will require a very different set of so that customers are able to access, consume, and pay for services based on need and usage-from media content to technology infrastructure and enterprise software solutions-in a flexible, scalable, and secure manner.

Work you'll do

Our practitioners work in integrated project teams on a range of projects covering the entire lifecycle from planning through to design, development and the deployment of solutions. These project teams will often include leaders and specialists from other business and technical disciplines from within the consulting practice and from our clients. A focus on team work is therefore critical. As a subscription billing solution implementation expert, you will bring considerable billing, invoicing and revenue management expertise to help design, develop and implement subscription billing solutions to transform client's new business models. You will interact daily with key business and IT executives and lead multiple teams in various strategy and implementation activities.

The team

With a full range of capabilities, we work with clients through the entire transformation, from inception and design through execution and operation. We have professionals who are knowledgeable about all industry dynamics, core functional areas, strategic capabilities, and enablement technologies. We have a tested and proven to guide our clients with confidence from business strategy through technical enablement:

As a Deloitte Senior Manager you will manage and deliver large, complex client engagements that identify, design and implement creative business and technology solutions. Our Senior Managers are expected to contribute to the firm's growth and development in a variety of ways, including:

  • Engagement Management: manage engagement risk and project economics including planning and budgeting, manage accounts receivable, define deliverable content and ensure buy-in of proposed solutions from client top management
  • Business Development: develop and maintain contact with top decision makers at key clients, organize and lead pursuit teams, participate and lead aspects of the proposal development process, contribute to proposal pricing strategy
  • Practice Development & Eminence: develop solutions and methodologies, develop "thoughtware " and "point-of-view " documents, public speaking and publication in industry periodicals
  • People Development: perform role of counselor and coach, provide input and guidance into the firm's staffing process and actively participate in staff recruitment and retention activities
    Qualifications




    Required:

    • 10+ years of consulting experience with deep domain and expertise working with Must have worked in one of the following: Communication service provides (telecom, MVPD's, Satellite, Cable, Broadcasters), infrastructure and equipment, information services and publishing, social and digital advertising, entertainment and sports.
    • 5+ years of relevant experience in lead-to-cash business capability design & prioritization, requirements management and future state process design. Cloud-based billing systems experience a must.
    • 5+ years of experience leading business requirements definition in a cross-functional environment, taking input from critical enterprise functions such as sales, quoting, order management, service provisioning, subscription billing, and revenue recognition
    • Prior experience in defining and/or launching new subscription offers including defining business capabilities road-map, developing process flow diagrams, coordinating with solution delivery teams to clarify business needs and executing business readiness activities
    • Good understanding of flexible consumption models such as subscriptions, pay-as-you-go, usage-based and their role in innovative go-to-market approaches and new revenue models
    • Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work; manage engagement economics; manage engagement risk
    • Manage day to day interactions with executive clients and sponsors. Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
    • Ability to travel 80%
    • Limited immigration sponsorship may be available.
      Preferred:

      • Strong oral and written communication skills, presentation skills and MS Visio, PowerPoint, Excel and PowerPoint proficiency.
      • Superior critical thinking, analytical, and problem-solving skills.
      • Exceptional interpersonal, team-building, and communication skills.
      • Ability to build consensus and foster change in ambiguous settings.
      • Ability to lead large teams and own deliverables.
      • Ability to work in an ambiguous environment.
      • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
      • Must live within commuting distance of one of Deloitte's consulting offices.
        How you'll grow

        At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.

        Benefits

        At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.

        Deloitte's culture

        Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives.

        Corporate citizenship

        Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

        Recruiter tips

        We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to.

        As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

        All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

        Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available.

        Requisition code: E20NATCSRMPH005-CM

Keywords: Deloitte Touche Tohmatsu Limited, Cincinnati , Telco-Cloud-Based Billing Systems Senior Manager, Executive , Cincinnati, Ohio

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