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Patient Services Call Center Manager

Company: GroupOne Health Source
Location: Cincinnati
Posted on: October 16, 2020

Job Description:

ApplyDescriptionRevele - Why work with us?Since 1999, we've led the industry in implementing technology to enhance the revenue cycle management process. And with over 25 years in healthcare reimbursement and technology industry, we've endured a vast amount of change - the Affordable Care Act, ICD-10, Electronic Health Records, to name a few. What does all of this mean?It means at Revele we don't run from change, we embrace it.We're entrepreneurs at heart and today, we rely on the Entrepreneurial Operating System (EOS) to run our business. Inspired by change, we commit to improving ourselves and our services so that we can create more value for our customers. We believe by doing so, we can build happier and healthier communities that improve the quality of life globally.As a leading EHR revenue cycle management service, Revele assists a client base across the U.S. including physician practices, hospital-owned physician groups, and enterprise networks with end-to-end revenue cycle management services. Revele has been named to the Inc. 5000 list of the fastest-growing private companies in the nation for three years and ranked as "Best in Class" in the Medical Group Management Association's (MGMA) list of top medical business and service organizations. As a result of our industry success and growth, Revele is seeking a highly motivated Patient Services Call Center Manager with a passion for customer service to join our team.The Patient Services Call Center Manager is a full-time, remote position. The Patient Services Call Center Manager is responsible for oversight of the Patient Services Representatives team. This role is responsible for ensuring that the call center is equipped to meet SLA's as required.Requirements* Facilitates recruitment and hiring of Patient Services Representatives* Acts as the administrator of the Pure Cloud phone system* Provides coaching and development of PSR staff as it relates to phone statistics* Administers disciplinary action as needed (PIP, warnings, etc.)* Implements and delivers business plan and targets* Ensures direct reports have clear targets/benchmarks of what is expected* Prepares and delivers call center reporting* Administers performance reviews* Monitors at least 3 calls per month per PSR* Handles PSR desk set up and connectivity issues* Determines appropriate staffing levels for the department* Attends client onboarding calls and implementations* Fosters an environment of cooperation and changeThe Ideal Candidate for This Position* Ability to work remotely* At least seven (7) years of call center background in a high volume call center environment* Previous management experience requiredResponsibility of a Patient Services Call Center Manager Includes* Influences others and drives change towards a common vision or goal.* Ability to proactively work within a quick and constantly changing environment.* Aligns, establishes, and achieves results towards people initiatives and strategies.* Develops strong, trusting relationships within the department and organization.* Maintains a strong sense of urgency, initiative, and drive to get things done correctly.* Makes decisions and takes calculated risks under pressure, with the ability to gather ideas and advice of others in the process.* Ability to understand people well and utilizes that understanding effectively in motivating and persuading others to act.* Maintains an effective level of business literacy including company goals, mission, financial position, strategy, competition, technology and culture.* Technically competent in human resources disciplines.Revele BenefitsFull-time remote positionPaid VacationPaid Time OffPaid HolidaysMedical, Dental, & Vision PlansLife Insurance401k

Keywords: GroupOne Health Source, Cincinnati , Patient Services Call Center Manager, Executive , Cincinnati, Ohio

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