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Director, IT Operations and Infrastructure

Company: Standard Textile
Location: Cincinnati
Posted on: November 23, 2020

Job Description:

At Standard Textile, we believe everyday experiences should be extraordinary experiences. We hold ourselves to a higher standard. A higher standard for why we exist, for how we create, and for what's next. Our legacy has been built around answering one question: How can we help others succeed? Reporting to the CIO, the Director of Operations and Infrastructure is responsible for the delivery of all IT infrastructure and IT operations across the company. This role is a key stakeholder in all relationships with external partners who provide infrastructure and operations capabilities. As a member of the IT leadership team, this role contributes to the development and execution of the overall IT strategy and is responsible for ensuring consistent and stable IT operations. Responsibilities Include: * Ensure appropriate Disaster Recovery and Business Continuity plans are established and executable * Provide leadership and define infrastructure support initiatives and solutions for improving service efficiency and effectiveness * Develop and manage the infrastructure roadmap for the corporation * Work with business and strategic partners to develop and manage agreed upon SLAs * Develop and maintain key performance metrics to monitor and ensure operational stability * Lead transformation of the team from a utility service to a business partner mindset * Lead the development of consistent, repeatable processes for managing change in infrastructure * Identify and implement architectures to improve availability of infrastructure resources * Work with IT leadership and team members to develop and execute the overall IT strategy * Lead the development of infrastructure strategy, architecture, service delivery standards and procedures * Analyze and predict trends and develop long-range plans designed to maintain cost effectiveness and competitiveness of the corporation s infrastructure * Negotiate contracts with vendors and authorizes procurement * Act as a good steward of organizational resources * Coordinate and ensure that the Infrastructure and Operations pillar provides quality customer service * Ensure that documentation is maintained on all managed systems, including disaster recovery plans * Participate in IT strategy planning activities, bringing a current knowledge and future vision of infrastructure technology and systems and best practices, such as IT Service Management (ITSM), as related to the needs of the business * Proactively research and recommend courses of action to prevent problems and to maintain high infrastructure service levels Qualifications Include: * Bachelor s degree in Information Technology, Computer Science or Computer Engineering preferred * 10+ years in a technology leadership position with at least 5 years in infrastructure * 8+ years' experience leading complex, enterprise-wide infrastructure projects * 8+ years' experience managing cross-functional teams * 8+ years' experience administering one or more of the following technology stacks: Server, Storage, Network, VOIP, Firewalls, IaaS * Experience and knowledge of IT Infrastructure Library (ITIL) and IT Service Management (ITSM) methodologies. ITIL v3/4 certification preferred We are a collection of truly innovative spirits. Join us! Show moreShow less

Keywords: Standard Textile, Cincinnati , Director, IT Operations and Infrastructure, Executive , Cincinnati, Ohio

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