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WARRANTY CUSTOMER CARE MANAGER

Company: Fischer Homes
Location: Cincinnati
Posted on: January 14, 2021

Job Description:

OverviewFischer Homes is one of the largest and most reputable home builders in the Midwestern and Southeastern states. Founded in 1980, the company has grown to building over 30,000 homes and employs over 500 Associates. Fischer Homes' solid reputation has been built largely by the talent of our Associates as we have been recognized as the 30th largest builder in the United States.Within the Fischer Homes organization, we value diversity and see each Associate as a team member and valuable asset. We select highly competent individuals to join our team, provide them the resources, training, and development possible for them to make significant contributions, and drive their own success while determining their career paths. The rewards for their efforts are advanced career opportunities with commensurate compensation packages and ultimately, the continued growth and stability of both Associates and Fischer Homes.Fischer Homes holds the highest ethical standards of business. We are honest and straightforward and will stand by our word. Our actions demonstrate respect, courtesy and above all, fairness.Job Skills / RequirementsRESPONSIBILITIES:To satisfactorily manage residential construction warranty service related requests by performing root cause, diagnosing issues and designing the best strategic intervention.To accurately troubleshoot customer issue tracking requests, implement appropriate and cost effective solutions to warranty service issues and assign services to associates for completion. Schedules and performs customer issue tracking for closed communities and one year after warranty.To process issues with regards to scope of work, supplier performance, and Trade Partner performance.To provide appropriate and complete documentation on all service related paperwork.REQUIREMENTS:Exceptional customer service skills and can effectively communicate with customers.Proactive approach to problem solving.Excellent written and oral communication skills.Excellent organizational skills.Strong leadership skills including initiative and drive.Minimum of five years applicable construction related experience.Residential construction experience.

Keywords: Fischer Homes, Cincinnati , WARRANTY CUSTOMER CARE MANAGER, Executive , Cincinnati, Ohio

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