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Relationship Manager

Company: SurePoint Technologies
Location: Cincinnati
Posted on: February 25, 2021

Job Description:

SurePoint is a leading provider of financial and practice management software to law firms nationwide.--For more than 40 years, law firms have relied on SurePoint's tailored enterprise software to drastically improve workflow and maximize financial performance.--SurePoint continues to transform the legal industry by enabling law firms to unlock higher performance by freeing lawyers of administrative burdens so they can spend far more time focusing on their clients and practice.RELATIONSHIP MANAGERJob SummaryWe currently have an exciting opportunity for a Relationship Manager. In this role, you will have the opportunity to secure and grow the financial investments of our clients, develop and maintain the ongoing strategic business relationship with these clients, and focus on ensuring client renewal of our evolving solutions.Location: RemoteIn this role you will:* Own the overall client relationship and communication with all key stakeholders * Meet with key client stakeholders to objectively identify their strategic initiatives* Understand the client's definition of success, be able to clearly articulate the value of the partnership with SurePoint, and together develop a co-authored plan for success * Achieve sales targets by retaining and growing revenue for your assigned territory using SurePoint's preferred sales methodologies* Maintain a continuous knowledge of account status and work collaboratively with internal teams to ensure successful implementation and time to value for SurePoint's clients* Own all client save initiatives by identifying at-risk/red flag accounts and is responsible for turning around the account by leveraging all available resources* Represent the client's voice and communicate the client's interests and needs to other departments within SurePoint, including partnering with the Product Team to prioritize the product roadmap based on market and client feedbackThe ideal candidate will:* Stay well informed about current industry trends and be able to talk intelligently about the legal industry* Keep apprised of and communicate competitive market intelligence within the GTM Team* Have strong presentation skills and ability to prepare and deliver formal presentations to large groups, online and in person* Have ambition, drive and ability to learn quickly and adapt to change* Be highly organized, detail oriented, responsive and persistent* Willingness to travel to meet with clients is required (once travel restrictions are lifted)Minimum Qualifications:* BS/BA in related discipline (preferred: Accounting or IT) and 2-5 years of experience managing enterprise, SaaS solutions* Established record of successfully managing a client portfolio and being held accountable for retention and upsell metrics* Understands client and market challenges that may hinder further adoption and proposes solutions to overcome those challenges to ensure investment is maintained* Ability to proactively manage a large client-base in a strategically designed regionSurePoint recognizes the importance of taking care of our most valuable assets - our employees. That's why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.Benefits Include:* Affordable and Competitive Medical, Dental and Vision Insurance Plans* 401(k) Plan--with Match* Flexible Paid Time-Off* Life, Short-term and Long-term Disability Insurance* Flexible Spending Accounts (FSA)* Adoption Assistance Program* Education Assistance Program* Employee Assistance Program* Learning & Development Courses through a self-paced online, virtual classroom* MarketPlace - Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more!Work-Life Balance & Culture* Flexible Paid Time off including Holidays and SurePoint Employee Engagement Days* "Saturday Morning" Casual Dress Environment (Currently 100% remote due to Covid-19)* Company Sponsored Charity Events & Local Community InvolvementTo learn more about SurePoint and our products, visit our corporate web site at www.SurePoint.com and follow us on LinkedIn, Facebook and Twitter.All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.?SurePoint is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.

Keywords: SurePoint Technologies, Cincinnati , Relationship Manager, Executive , Cincinnati, Ohio

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