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Contact Center Director

Company: Precision Staffing Services
Location: Cincinnati
Posted on: February 25, 2021

Job Description:

Contact Center Director Precision Staffing is partnering with a financial company in the Cincinnati area to hire a DIRECT HIRE, CONTACT CENTER DIRECTOR. The Contact Center Director is responsible for the daily operations in the Customer Service and Lending Call Center.
Responsibilities: Oversees a team of Professionals by focusing on daily performance measurements. Establishes and monitors goals for acceptable performance in accordance with company standards Responsible for overseeing and responding to real time customer issues and incidents that impact company wide initiatives Identifies trends and escalates issues in a timely manner to minimize corporate risk and enhance the customer experience, while adhering to root cause policies and procedures Motivates employees to reach department goals and objectives. Demonstrates leadership by role modeling in actions and words Presents a professional demeanor and appearance Qualifications: Bachelor's degree or equivalent or a minimum of 3 years progressive Customer Service experience in a call center environment required Previous experience in lending 4preferred Leadership skills PandoLogic.Category: Technology, Keywords: Contact Center Director

Keywords: Precision Staffing Services, Cincinnati , Contact Center Director, Executive , Cincinnati, Ohio

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