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Director of Customer Care

Company: PetPlate
Location: Walton
Posted on: January 16, 2022

Job Description:

About UsFounded in 2016 by Renaldo Webb, PetPlate sells human-grade, fresh-cooked meals and organic treats and supplements for dogs through an online subscription service and the independent pet retail channel. We are on a mission to enable longer, deeper, and more meaningful relationships between people and their dogs. We offer exceptional quality food for dogs, rooted in science, to deliver essential nutritional solutions with unmatched convenience. We prep and cook our food in USDA kitchens, the same way human food is made. Our meals and treats are always made with high-quality, human-grade, whole food ingredients no different from what you would feed the rest of your family. We have sold over 15 million meals and treats since launching nationally in 2017, and we are in a category that is fueling the growth of the $10 billion super premium pet food industry.Pet Plate is looking for an experienced and performance-driven Director of Customer Care to join our team. In this role, you will be the leader of Customer Care and will ensure the consistent execution of the optimal customer experience. This position will act as the day-to-day owner of the entire Pet Care operation and will lead our team of Pet Care Agents in delivering superior customer service. As the leader of Customer Care, your primary focus will be the management of active customer relationships, prospective customer engagement and department process management. You must be a hands-on, roll-up-your-sleeves type of leader, with strong interpersonal skills, who enjoys a fast-paced, start-up environment. This role reports to the COO and our office is located in New York, NY. This is a hybrid position with 2 days per week in office.Skills Excellent interpersonal, communication and relationship management skillsThe unique ability to see the world through the eyes of the customerA demonstrated ability to work with all levels of the organizationStrong understanding of direct-to-consumer customer experience operationsExceptional leadership and team management skillsSelf-starter with a keen focus on performance and relentless pursuit of excellenceAbility to multi-task and work cross-functionallyDetail-oriented, organized and accurateSuccessful in driving adherence to process and policy, with a continuous improvement mentality and strong work ethicMust thrive in a fast-paced and dynamic company environment, and have a strong work ethicRequirementsExcellent interpersonal, communication and relationship management skillsThe unique ability to see the world through the eyes of the customerA demonstrated ability to work with all levels of the organizationStrong understanding of direct-to-consumer customer experience operationsExceptional leadership and team management skillsSelf-starter with a keen focus on performance and relentless pursuit of excellenceAbility to multi-task and work cross-functionallyDetail-oriented, organized and accurateSuccessful in driving adherence to process and policy, with a continuous improvement mentality and strong work ethicMust thrive in a fast-paced and dynamic company environment, and have a strong work ethicBenefitsCompetitive Salary + Work-from-home StipendMedical, Dental & Vision Insurance CoverageGenerous Vacation Policy + Company HolidaysPetPlate for Your Dog + Discounts for Family & FriendsTeam Events + Professional Development

Keywords: PetPlate, Cincinnati , Director of Customer Care, Executive , Walton, Ohio

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