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Director Ground Operations, Midwest

Company: Polar Air Cargo
Location: Erlanger
Posted on: May 16, 2022

Job Description:


Responsible for all PACW station operations in Midwest (CVG, ORD, ATL) to ensure a safe, efficient and reliable operation for all non-technical operational issues. Must place a large emphasis on service delivery and customer satisfaction levels. Also responsible to oversee and manage our Midwest teams, vendor partners, facilities and equipment.


  • Ensures all station/Company goals are met, including on-time, safety, and budget goals.
  • Arranges/negotiates contracts for ground handling and related services.
  • Determines and ensures adequate station coverage and staffing.
  • Actively participates in weekly and daily station conference calls.
  • Implements/develops procedures to improve vendor performance. Partners with Director Ground Operations Standards and Training to review station ratings from audits performed by Team.
  • Analyze available data in new ways that do not already exist to enhance delivery quality while closely controlling budget costs and sharing findings for discussion with Senior Director Ground Operations.
  • Investigates and approves all ground handling invoices to ensure proper coding.
  • Demonstrates a high level of focus on process improvement in current work environment while creating a team culture of continuous improvement and working across departments.
  • Grow and develop employees with a high level of regular communication, review staff performance regularly.

    • College degree preferred or equivalent experience in freighter cargo operations.
    • Minimum 10 years of experience in a leadership role of a significant operations function in the transportation, logistics, or air cargo sectors, with the latter five years in a senior managerial position.
    • Strong grasp of the overall logistics/supply chain and a solid understanding of what constitutes world class operations within this sector.
    • Experience in the review, (re)design, and restructuring of operations within a major organization with proven and realized benefits through improved customer service, product delivery, and operational reliability as well as reduced costs.
    • High focus and continued commitment to safety with no compromise along with compliance of all regulatory and operating procedures and regulations.
    • Strong record of accomplishment of performance and results, with demonstrated impact in prior roles. Recognized by his/her organization as a top achiever and/or accomplished executive.
    • Experience managing a large warehouse 200K+ sq ft and a workforce over 150+ employees.
    • Experience within the international business scene, with prior exposure to working across cultures in a productive and professional manner. This is particularly relevant in the context of the Company's significant international business presence.
    • Must possess the skills to lead in a collaborative manner. Experience using a team based approached to problem solving.
    • Experience with process improvement using six sigma or other related approaches to improve business processes and procedures.
    • Experience dealing with other airline partners.
    • This is not a commuting position, must be based in CVG with 75% of work locally. Traveling to other Midwest stations as necessary.
      The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

      If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at

      To view our Pay Transparency Statement, please click here: Pay Transparency Statement

Keywords: Polar Air Cargo, Cincinnati , Director Ground Operations, Midwest, Executive , Erlanger, Ohio

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