Call Center Operations Manager (Remote)
Company: Aspen Dental Management, Inc.
Posted on: May 16, 2022
Job Description Summary Aspen Dental Management, Inc. (ADMI) is
the nation---s premier dental services organization. We provide
expert business and administrative support to the fastest growing,
branded network of dental practices in the country. We recognize
that our success is a direct result of empowering and supporting
ambitious dental professionals; together we build and develop
successful, patient focused dental practices. The Scheduling/Call
Center Manager will support and inspire Team Leaders and Agents.
Provide leadership, coach and develop Team Leaders and staff. Plan
and implement Scheduling Center strategies and operations, improve
systems and processes. Manage staff for success. Responsibilities:
Responsible for direct supervision and leadership of 2-4 Team
Leaders and their Teams. Maintains and improves scheduling center
operations by monitoring system performance; identifying and
resolving problems; preparing and completing action plans;
completing system audits and analysis; managing system and process
improvement, and quality assurance programs. Accomplishes
Scheduling Center human resource objectives by recruiting,
selecting, orienting, coaching and counseling employees.
Communicates job expectations and completes disciplinary action
when required. Makes sure that policies and procedures are being
followed. Meets Scheduling Center financial and performance
objectives by estimating requirements, analyzing variances, and
initiating corrective actions. Prepares Scheduling Center
performance reports by collecting, analyzing and summarizing data
and trends Accomplishes organization goals by accepting ownership
of new and different requests; exploring opportunities to add value
to job accomplishments. Responds to Office New Patient issues and
inquires quickly, professionally and accurately. Improve employee
engagement and proactively identify opportunities to enhance the
employee experience. Support communication and modeling of mission,
vision, values and words to live by. Minimum Education and
experience: 1 year managing multiple teams, including front-line
leadership Previous experience managing teams remotely preferred
College degree preferred. Ability to work within a fast paced call
center environment Flexibility in work schedule Previous experience
with computer software including Excel, MS Word and Power Point
Previous experience and proven abilities to effectively and
proactively manage change and implement process improvement.
Professional and efficient verbal and written communication skills.
Ability to effectively coach, train and develop Team Leaders and
Scheduling Center Agents. Cooperative, professional and effective
interaction skills with co-workers, company staff and visitors.
Excellent interpersonal skills. Ability to prioritize and organize
multiple tasks. Ability to remain organized with multiple
interruptions. Good PC Skills. Excellent analytical ability. ADMI,
Inc. is proud to offer a wide assortment of benefits for team
members. We're invested in your success both at work and at
home---that's why we provide a comprehensive range of rewards and
programs that support a healthier, happier lifestyle. About Aspen
Dental Management, Inc. Aspen Dental-branded practices are
supported by ADMI, a dental support organization that provides
non-clinical business support to licensed, independent dentists.
Aspen Dental is an equal opportunity employer.
Keywords: Aspen Dental Management, Inc., Cincinnati , Call Center Operations Manager (Remote), Executive , Cincinnati, Ohio
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