General Manager
Company: Emcor
Location: Cincinnati
Posted on: August 6, 2022
Job Description:
EMCOR Facilities Services (EFS), an EMCOR core business,
services over 1 billion square feet of commercial space across the
United States. From corporate campuses to single sites, EFS
provides a range of services that support mission-critical areas of
financial services, manufacturing, pharmaceutical, transportation,
and education sectors.Job Title: - General ManagerJob Summary: -We
are -seeking a General Manager to join our team supporting
customers in our Childcare and Healthcare sectors predominately in
the Midwest. This position is accountable for the total performance
of all accounts assigned. This includes, but is not limited to,
achieving/exceeding operational performance objectives, revenue and
profit plan, maintaining and improving employee morale, retention
and productivity and reports directly to the Vice President. This
position will help develop and execute strategic direction and be
accountable for implementation of identified strategic programs.
The General Manager will plan, direct, and coordinate all
operational activities in order to maintain and improve overall
account performance, if successful these assignments will ensure
clients' needs are met and or exceeded.Essential Duties and
Responsibilities: -
- Leadership
- Exhibits confidence in self and others
- Inspires and motivates others to perform well
- Effectively influences actions and opinions of others
- Accepts feedback from others
- Gives appropriate recognition to others
- Displays passion and optimism
- Inspires respect and trust
- Mobilizes others to fulfill the vision
- Business and Operations Planning. The General Manager will be
responsible for ensuring alignment with client overall objectives
and performance measurements
- Use a collaborative process to review each Service Level
Agreement (SLA) and Key Performance Indicator (KPI) to document and
trend performance and results
- This position will lead company's specific management strategy
for each location by developing a -three -(3) year time line which
includes operating and financial planning
- Scope Decisions. -Identify best practices and KPIs that will be
used to manage and evaluate performance.
- Identify critical services that will be required and potential
consequences should these services not be carried out in accordance
with the Business Plan. The Business Plan shall also include a
contingency plan for each of the critical services in the event
they cannot be carried out
- Service Level Agreements. -Measuring performance is critical in
our ability to continuously improve services. The General Manager
will drive the service levels across the portfolio, working with
key client personnel to develop specific performance metrics that
are based on business strategy and operational and business
requirements
- Monthly Reporting. -The General Manager will analyze monthly
reports to ensure strategic alignment and optimal delivery of
service while also identifying key operational and financial
improvement opportunities
- Account Review Meetings. -The account teams will regularly meet
with clients to discuss performance results, operations reviews,
work management process reviews, etc.; monthly and quarterly
meetings will be used to evaluate performance results and address
issues and overall business objectives
- Interface with client point of contacts (POCs) as needed
- Coordinate consistent service delivery
- Review work requests that do not meet expected operational or
financial performance. Utilize findings to develop improvement
opportunities within the assigned account team
- Responsible for putting in place appropriate plans and programs
to meet and/or exceed the client objectives within the account
- Responsible for helping set the strategic direction and
implementation of business initiatives.
- Responsible for establishing goals and performance criteria and
measurement processes to proactively manage the business
- Responsible for cost effectiveness, consistency, quality,
accuracy and performance to business standards.
- Represent the organization including managing the business
relationships as well as performance of strategic alliances and
joint ventures in assigned area
- Responsible for the strategic planning and management of
current and future client locations including assessing
alternatives and understanding future client requirements to ensure
adequate future growth and development in assigned areas
- Responsible for ensuring effective customer satisfaction,
service and relations by implementing processes and technology to
deliver quality products and services
- Responsible for creating a consistent operational image,
implementing account wide initiatives and producing a quality
product in accordance with Company standards
- Responsible for driving continuous improvement and innovation
throughout the account
- Responsible for ensuring high staff productivity and morale by
working and ensures staffing with carefully selected people
- Champions HR initiatives and make the function an integral part
of the organization at all times
- Responsible for creating an environment that gives team members
and teams responsibility/authority to achieve goals, and then hold
the team and team members accountable for accomplishing them
- Responsible for the achievement of assigned team member's
responsibilities by providing guidance, mentoring, coaching and
feedback to team members. Establish performance objectives,
expectations and regular appraisals against those objectives and
expectations
- Ensure associate growth and development through mentoring and
trainingQualifications: - - -
- Relevant -Bachelor's -degree, or equivalent combination of
education and experience
- Seven -to -ten -year s related experience and/or training at a
senior level in an organization managing facility operations -
- Ability to read, analyze, and interpret general business
periodicals, professional journals, technical procedures, or
governmental regulations. Ability to write reports, business
correspondence, and procedure manuals. Ability to effectively
present information and respond to questions from groups of
managers, clients, customers, and the general public
- Experience with operations and maintenance for Corporate
Commercial Space Industry is preferred. Must have
multi-site/account experience, ability to identify best practices
within industry and a proven ability to apply across contract
scope. Facility Management, IFM experience preferred
- Ability to read and comprehend instructions including, but not
limited to, safety policies and procedure manuals. Ability to write
routine reports and correspondence. Ability to effectively present
information in individual and small group situations
- Requires use of -MS -Project, Word and Excel. Experience with
Enterprise Software and CMMS required. Experience in building
operations and knowledge of building equipment -EFS requires all
new hires who will be required to work onsite, whether regularly or
sporadically to be vaccinated for COVID-19. - This position will
require the successful candidate to obtain/show proof of a complete
COVID-19 vaccination. - EFS is an equal opportunity employer, and
will provide reasonable accommodation to those individuals who are
unable to be vaccinated consistent with federal, state, and local
law. -We offer our employees a competitive salary and comprehensive
benefits package and are always looking for individuals with the
talent and skills required to contribute to our continued growth
and success. Equal Opportunity Employer.
Keywords: Emcor, Cincinnati , General Manager, Executive , Cincinnati, Ohio
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