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Partner Success Manager

Company: Health Carousel Llc
Location: Cincinnati
Posted on: August 6, 2022

Job Description:

SUMMARY Responsible for assisting Account Coordinators and Account Managers with the speed and accuracy of placements of candidates submitted by the vendor partner network. Help manage order fulfillment processes including accuracy of job postings, candidate submittals, AC and AM candidate reviews, coordination with and feedback to partner network. Identify and expand partner network to assist in filling open positions at Health Carousel's clients as quickly as possible. Optimize revenue and profit potential, customer satisfaction and retention with client organizations and with partner network agencies. Secondary role is to assist in other duties and initiatives as directed by HCWS Leadership.ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Establish and build effective working relationships with multiple departments (account management, nursing, allied, locum, credentialing, finance, human resources, etc.) within assigned accounts
  • Establish and build effective working relationships with partners in the Partner Network
  • Assist with the timesheet process each week to ensure correct approved time is billed to the clients
  • Work closely with PPUSA/ HCTN Direct/ HCLT/ Allied AMs/Sales and other SMEs on prospects (including assisting with putting proposals together, researching existing client information within Merlin, supporting however is needed)
  • Manage communication of customer job order to and candidate submittals from Partner Network agencies:
    • Help recruiters at partner vendors understand customer needs and opportunities
    • Serve as the first line of defense for quality submittals and placements from Partner Network
    • Talk to candidate's agency prior to submission to gather information that will help better sell candidate to customer and Health Carousel's assigned Account Manager and Account Coordinator
    • Request follow-up from customers as needed through the appropriate Account Manager or Account Coordinator
      • Manage HCWS interview schedule and process in coordination with Account Management and Sales and the Partner Network agencies
      • Work with other internal teams, like the AC team, to ensure TACL completion and HECL completion per HCTN and client requirements
      • Resolve client service issues & work in a team-oriented work environment
      • Identify ways to increase submittals at client accounts
      • Work with Recruiters at Partner Network agencies to identify strategy to obtain more submittals and greater nurse/ allied/ locum penetration at assigned clients
      • Collaborate with quality assurance staff members to ensure effective and timely processing for placed health professionals
      • Collaborate with the Finance department to ensure they have proper material needed to bill the client
      • Troubleshoot performance issues with placed/assigned healthcare professionals
      • Monitor customer satisfaction regularly through quality metrics and client scorecards
      • Assist Partner Network recruiters in (i) screening candidates against customer requirements and (ii) selling candidates on customer opportunities
      • Troubleshoot performance issues with placed/assigned healthcare professionals
      • Assist in the onboarding process to ensure proper information is being received by provider who is placed
      • Reinforce the Company value proposition with customers and healthcare professionals
      • Gather and maintain customer data to build account plans
      • Perform other duties and responsibilities as assignedQUALIFICATIONS
        • BS/BA required
        • Enthusiastic, goal oriented, well organized, dedicated, focused and driven individual
        • Track record of hard work, sales success and strong business experience
        • Professionally persuasive and persistent personality and strong interpersonal communication skills
        • Computer literate (Microsoft and CRM) and internet savvy
        • Must have proven, strong phone, written and verbal communication skills
          • Must be highly motivated and enthusiastic while demonstrating a professional demeanor and possessing strong interpersonal skills
          • Must be organized, detail-oriented, highly responsive and customer focused with solid process orientation
          • Adaptability to demanding business environment with changing business priorities and ability to perform outstanding work under compressed time pressures
          • Ability to work independent of close supervisionKEY PERFORMANCE INDICATORS (KPIs)
            • Order fill rate
            • Submittal to placement ratio
            • Submittals
            • Travelers/ providers on assignment
            • Client satisfactionWhy Health Carousel?
              • Platinum benefits package including first-day coverage
              • Fully paid maternity leave
              • Paid parental leave
              • Monthly phone stipend
              • 10 company paid holidays, 17 paid days off, 2 Volunteering PTO days
              • HCU and LinkedIn Learning
              • Progressive, ambitious culture
              • We work hard, and play hard. We want our employees to be their personal best all of the time, both professionally and personally.
              • Award Winning: 2020 Largest U.S. Staffing Firms in the U.S. - 2017, 2018, Inc. 5000 Fastest-Growing Private Companies in America - 2016,2017,2018, 2019About UsHealth Carousel was founded in Cincinnati, OH in 2004 with a vision to build a company that could ensure that US patients have access to qualified healthcare professionals when and where they need them. The founders developed service lines that helped US healthcare organizations address their short-term and long-term workforce challenges.Health Carousel is an Equal Opportunity Employer.

Keywords: Health Carousel Llc, Cincinnati , Partner Success Manager, Executive , Cincinnati, Ohio

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