Conference Services Manager
Company: The Westin Cincinnati
Posted on: August 7, 2022
Few earn the chance to offer exceptional quality service due in
part to the longevity of those who join our team. Associate's
average over a decade of experience with The Westin Cincinnati
rating us above our regional area in associate satisfaction within
HEI Hotels & Resorts as a great place to work. Compensation ranks
us as very competitive in the downtown market with a full scale of
health & welfare benefits. Paid days off for vacation and sick time
along with holiday pay is available. The 401(k) retirement plan has
company based matching contributions. And being a well-known global
brand allows you be part of the largest hotel company in the world
with access to over 30 brands in total using our generous hotel
At Westin, discover a place where you are given a choice, not just
to get up, but to rise.
We value U.S. military experience and invite all qualified military
candidates to apply.
Create the desired conference and meet clients' needs through
active communication, planning, and team leadership.
An understanding of both monthly forecasting and the annual budget
process. -Understand the importance of raising the meeting planner
evaluation scores and implement effective methods to ensure
exceeding meeting planner satisfaction. -Optimize room rental
charges. -Consistently participate in the re-booking of repeat
business by having a track record of long term client
relationships. -Actively participate in industry related
organizations (NACE, MPI). -Thorough knowledge of sales techniques
including strong closing skills as well as negotiating skills.
-Comfortable with hotel site inspections and client presentations.
-Excellent creative skills to provide innovative set-ups, menus,
and functions for groups. Ability to generate creative and
innovative menus while working closely with Chef on pricing
specialty menus. -Work closely with banquet department on
operations and event execution, ability to quickly evaluate
alternatives and decide on a plan of action. -Provide overall
direction, coordination, and ongoing evaluation of operations.
Detailed execution of all banquet event orders generated by the
Convention Services Department. -Experience providing Audio/Visual
equipment and operating Audio/Visual as a profit center. -Excellent
knowledge of computers, specifically Delphi, Word and Excel.
-Monitor group room blocks and pick up, generate detailed resumes
for the operating departments. -Ability to work with outside
vendors to ensure client satisfaction for all events/groups.Comply
with attendance rules and be available to work on a regular basis.
-Perform any other job related duties as assigned.
Prior experience in the field of hospitality with specific
experience in catering sales is essential.Minimum of 1year within
the Hospitality Industry required. -Must have experience at a
similar size and quality hotel. -High School Diploma required;
Bachelor's Degree preferred. -Must possess computer skills,
including, but not limited to, use of Microsoft Word, Excel, and
Delphi. -Knowledge of sales skills, revenue management, training,
and motivation of peers. -Knowledge of hotel features, benefits,
and competing hotels within the market. -Ability to execute
appropriate action plans. -Knowledge of hotel operations, including
marketing plans, security and safety programs, personnel and labor
relations, preparation of business plans, repairs, maintenance,
budget forecasting, quality assurance programs, hospitality law,
and long-range planning. -Ability to work effectively under time
constraints and deadlines.Effective verbal and written
communication skills. Ability to adapt communication style to suit
different audiences, such as effectively communicating with
supervisors, coworkers, public etc.
HEI Hotels and Resorts is committed to providing a comprehensive
benefit program that offers you choices for your physical, mental
and financial wellness, creating value in your most important
investment - you!For your physical and mental wellness we offer
competitive Medical and Dental -programs through Anthem Blue Cross
Blue Shield as well as -Vision insurance programs -?through EyeMed.
-?Our Vacation, Sick and Holiday programs are available for you to
rejuvenate with time off. For your financial wellness, HEI provides
a wide array of coverage, including Supplemental, Spousal and Child
Life insurance as well as Short and Long-Term Disability plans. Our
401(k) Savings Plan with matching funds, and discounts through our
'YouDecide' and Hotel Room Discount programs provide additional
incentives for choosing HEI as the employer of your future.
Specific details and eligibility of these programs vary by location
and employment status. - -Work today, get paid today! We proudly
partner with DailyPay, a voluntary benefit that allows our
associates access to their earnings when they want them. - - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - -HEI Hotels and
Resorts is an equal opportunity employer. We evaluate qualified
applicants without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, veteran
status, and other legally protected characteristics.
Keywords: The Westin Cincinnati, Cincinnati , Conference Services Manager, Executive , Cincinnati, Ohio
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