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Manager, Program Management

Company: Life Technologies
Location: Cincinnati
Posted on: November 26, 2022

Job Description:

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. What Will You Do?

  • Oversees customer Program Management for the Cincinnati site and executes customer portfolio strategy.
  • Leads a team of 6-14 direct reports
  • Client Services Leaders and Project Managers who are responsible for customer account and project management.
  • Manages talent development, workload leveling, conflict resolution and cross-training.
  • Drives accountability through people management and coaching one-on-ones, performance reviews (JPRs), Work Day (HR Information System) and individual development plans.
  • Supports site-wide service revenue and is responsible for execution of project and contract deliverables in development and commercial as well as continuous improvement of work processes to remove barriers and increase productivity.Essential Functions:
    • Provides leadership to assigned staff by performing the following: leading organizational change; developing and empowering staff; cultivating relationships; putting staff in a position to succeed, meeting their personal career goals while also achieving organizational goals; building effective teams that apply their diverse skills and perspectives to achieve common goals; driving engagement and creating a climate where staff are motivated to do their best.
    • Responsible for driving project and service deliverables through 6-14 business and project management professionals. Reviews service revenue and maximizes opportunities to deliver against the sites annual operating goals.
    • Owns and manages the firm period revenue forecast for site services. This includes performing risk evaluations and making risk-based adjustments to the forecast. Manage individual performance on services revenue forecasting, provides training and coaching for achieving desired accuracy.
    • Directs activities of a broad functional area; Guides staff to achieve tactical and strategic business goals; responsible for results: service revenue projection and deliverables, project management execution, Customer Allegiance Score.
    • Oversees program management execution for site project portfolio following best practices and established systems. Leads the team to resolve project issues and resource constraints affecting the program with assistance from upper management. Manages planning and scheduling conflicts among the project team.
    • Supports growth by identifying cross business unit opportunities and by driving change of scope closure, project expansion and contract compliance opportunities. Effectively partners with business manager to manage customer relationships, escalations and drive growth opportunities.
    • Ensures that employees are fully trained on the strategy and tools to be leveraged with each customer. Partners with PPI to establish robust business work processes; improve consistency in delivery and overall productivity.
    • Drives patient and customer-centric culture within the team and accountability of team to support customer service activities and customer escalations. Reviews survey feedback and trends, partners with customer experience management lead at site as well as site leadership to drive initiatives that will improve the customer experience.
    • Develops and executes staffing plan to ensure each member of the team has necessary skills for the team to meet or exceed the needs of the organization; Manages the team using talent development plans, succession planning, workload leveling, onboarding, coaching & feedback and talent assessment.
    • Champions cross-functional partnership and alignment to resolve priority conflicts, collaborate and establish new initiatives to improve work processes and fosters sharing and reapplication of best practices among the team.
      How Will You Get There?
      • Bachelor's degree in Science, Business or related field. MBA preferred.
      • 7+ years of experience working in a technical environment with exposure to projects and clients required. Prefers 2 years of people management experience.
      • Equivalent combinations of education, training, and relevant work experience may be considered.
        Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit Job CategoryProduct Management, Project Management, Research & DevelopmentThermo Fisher Scientificis an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Keywords: Life Technologies, Cincinnati , Manager, Program Management, Executive , Cincinnati, Ohio

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