Program Manager
Company: Cap City Supported Living
Location: Cincinnati
Posted on: March 20, 2023
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Job Description:
Cap City Supported Living - The primary responsibility of this
position will provide leadership and support the Home Coordinators
and the Direct Support Professionals to ensure policies and
procedures and delivery of services are consistent with agency
mission and in accordance with contract requirements, state and
federal regulations. - In addition to ensuring the overall health
and safety of our individual's, the Program Manager also ensures
the effective and efficient use of available resources and is
responsible for overall management of program staff including the
supervision style and effort for the retention of staff and
continuity of care for the individuals. This position is on call
24/7.
Essential Job Functions: -
Staff/Team: -
Observe, monitor and coach House Coordinator Team and direct
reports to assure consistency and compliance with ISP contract
requirements, and agency policies not limited to the following
areas, ISP, BSP, Outcome goals, etc. -
Collaborate with Quality Assurance to ensure quality of all
services and establish systems and procedures to maintain quality
and correct deficiencies. - -
Facilitate positive communication between all staff and team
members. - - -
Follow retention programs for all Home Coordinators and DSPs. -
Complete performance appraisal documents and meetings for all
direct reports as directed. - - -
Ensure staff are trained within agency guidelines and training
required by OAC. -
Attend and coordinator regular Site Team Meetings. -
Individual: -
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Review individual specific ISP, BSP and any other relative services
that a individual is receiving or is eligible for to ensure
compliance with contracts. - - -
Ensure development and maintenance of accurate and appropriate
records and documentation for compliance with the program
requirements, agency policy and ensure completion of all reports as
required. (HPCs, QAs, LPS, etc.) -
Responds to complaints, grievances and appeals regarding individual
services and escalate and effectively communicates as needed. -
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Facilitates communication and coordination of care between
individuals, family, and the support team. - - -
Comply with all DSP and Home Coordinators job responsibilities as
necessary. - - -
Ensure follow up on all Quality Assurance reviews and medical
reviews as required. - - -
Follow up on reviews of UI/MUI reports. - - -
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Keywords: Cap City Supported Living, Cincinnati , Program Manager, Executive , Cincinnati, Ohio
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