Transition Project Manager - Cincinnati

Company: Paycom Payroll Llc
Location: Cincinnati
Posted on: May 27, 2023

Job Description:

The Transition Project Manager leads the Paycom implementation by partnering with Outside Sales Reps and New Client Setup (NCS) Specialists to guide our clients to 100% usage of the Paycom solution. They will administer and review a Paycom Project Plan for management, client accountability and communication to all internal and external stakeholders throughout the client onboarding process. This position ensures all Paycom Payroll and Human Capital Management (HCM) products are set up timely and accurately. The TSR will confer with ongoing project personnel to resolve open issues while escalating any issues as deemed appropriate.RESPONSIBILITIES Project Management:Provides technical and functional support to all internal and external parties with a Paycom Project Plan to collect outstanding data for each client(s) and ensure all deadlines are metDefines a detailed implementation plan for all customers which includes the goal of 100% employee usageWorks with client(s) to map their current process, understand client pain points and identify areas of improvement to maximize efficiencies through use of the Paycom solution and best practicesProvides frequent feedback regarding product gaps or potential new features through discussion and solution design sessions with the client(s)Diagnoses, researches and resolves customer concerns and requestsSubmits all sensitive data through appropriate Paycom platforms in accordance with Paycom Security StandardsCoordinates with client(s) to collect setup documentation of all applicable HCM productsCompletes Paycom product training to stay abreast of new releases and functionality in order to successfully advise and direct clients on best practices to platform optimizationEnsures all open implementation tasks are completed, client(s) acceptance meeting is successfully conducted, and all handoff requirements are met per the process to indicate that the client is trained and prepared to transition to the long-term care teams (PSD/CRR)Leads the internal implementation teams to identify the Step to Usage in which the client(s) resides and a path to bring them to 100% employee usageProactively anticipates client(s) needs and assesses riskActively drives the company vision through the utilization of the Paycom solutionHolds internal and external partners accountable to project objectives and timelinesEasily adapts to internal process changes and stays up to date on product developmentsConsistently meets internal deadlines for reports, trainings, etc.Training:Utilizes the Paycom Project Plan to record setup and trainings for all HCM products per client(s)Promotes the use of Paycom HCM products through training on site or via web meetingEnsures all trainings have client acceptance and meet all Paycom standardsPayroll Submission:Coordinates payroll processing timelines with all clients to ensure payroll is submitted in accordance to Paycom submission deadlinesProcesses standard to complex payrolls under limited supervisionEnsures documentation on client processes and notes are logged timely within Paycom Client Intelligence (PCI)Communicates the importance of data validation and first payroll preparation requirements to all clients to ensure perfect first payrollsCommunication:Monitors all communication channels including but not limited to e-mail and telephone notifications providing prompt responsesAnswers standard to complex questions under limited supervisionEnsures proper meeting etiquette by paying attention to the correct posture, inflection, courtesy, tone, understandability and rate of speechCommunicates effectively with clients and colleagues to establish cordial/effective working relationshipsTactfully communicates critical feedback to clients, colleagues and managerMakes independent decisions on problem resolution that are consistent with Paycom policies and proceduresAssumes responsibility for establishing and maintaining effective communication and coordination with Paycom personnel and managementKeeps management informed of area activities and of any significant client problemsDemonstrates initiative by constantly looking for and recommending ways to improve the TSR roleAttends and leads meetings as required (on site and/or web meeting) Maintains a positive attitude with all Paycom personnel and managementAdheres to all policies of Paycom including those outlined in the Paycom Employee HandbookCommunicates agendas and recaps for all meetings and trainingsTravel: Up to 50% travel may include overnight on all avenues of transportation (plane, train and/or automobile)Required to attend in person New Hire, Regional and Department trainingEducation/Certification: Bachelors degree requiredCertifications such as Six Sigma (White Belt, Green Belt), CSM, PMP, MBA or comparable program preferredExperience Required: At least 1 year of applicable experience in a customer-facing role Skills/Abilities:Ability to work as part of a cross-functional teamAbility to perform job duties with moderate supervisionOral and written communication skillsPublic speaking/presentation skills with both small and large formats (50+ attendees) Ability to build trust and collaborative relationshipsConsistently and effectively executes client meetings with business acumenIntermediate knowledge of the industry, product and processesIntermediate computer skills in Excel, MS Office Suite, Outlook and Web-based PlatformsDetail oriented and consistently delivers high quality resultsIntermediate project management and planning skillsInterpersonal skillsMaintains professional appearance and calm demeanorAbility to prioritize objectivesExcellent time management skillsIntermediate problem solving and conflict resolution skillsOrganizational skillsTakes initiative to learn about a variety of client industries and expands knowledge baseAble to operate in de-escalation and key decision-making scenarios with guidance from direct supervisorTakes initiative to seek personal and professional development opportunitiesCompetencies:Customer Service, Problem Solving, Critical Thinking, Communications, Interpersonal Relations/Teamwork, Organization Awareness, Self/Life Management, Continuous Improvement/Innovation and Change, Technical CompetencePaycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.

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