Transition Project Manager - Cincinnati
Company: Paycom Payroll Llc
Location: Cincinnati
Posted on: May 27, 2023
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Job Description:
The Transition Project Manager leads the Paycom implementation
by partnering with Outside Sales Reps and New Client Setup (NCS)
Specialists to guide our clients to 100% usage of the Paycom
solution. They will administer and review a Paycom Project Plan for
management, client accountability and communication to all internal
and external stakeholders throughout the client onboarding process.
This position ensures all Paycom Payroll and Human Capital
Management (HCM) products are set up timely and accurately. The TSR
will confer with ongoing project personnel to resolve open issues
while escalating any issues as deemed appropriate.RESPONSIBILITIES
Project Management:Provides technical and functional support to all
internal and external parties with a Paycom Project Plan to collect
outstanding data for each client(s) and ensure all deadlines are
metDefines a detailed implementation plan for all customers which
includes the goal of 100% employee usageWorks with client(s) to map
their current process, understand client pain points and identify
areas of improvement to maximize efficiencies through use of the
Paycom solution and best practicesProvides frequent feedback
regarding product gaps or potential new features through discussion
and solution design sessions with the client(s)Diagnoses,
researches and resolves customer concerns and requestsSubmits all
sensitive data through appropriate Paycom platforms in accordance
with Paycom Security StandardsCoordinates with client(s) to collect
setup documentation of all applicable HCM productsCompletes Paycom
product training to stay abreast of new releases and functionality
in order to successfully advise and direct clients on best
practices to platform optimizationEnsures all open implementation
tasks are completed, client(s) acceptance meeting is successfully
conducted, and all handoff requirements are met per the process to
indicate that the client is trained and prepared to transition to
the long-term care teams (PSD/CRR)Leads the internal implementation
teams to identify the Step to Usage in which the client(s) resides
and a path to bring them to 100% employee usageProactively
anticipates client(s) needs and assesses riskActively drives the
company vision through the utilization of the Paycom solutionHolds
internal and external partners accountable to project objectives
and timelinesEasily adapts to internal process changes and stays up
to date on product developmentsConsistently meets internal
deadlines for reports, trainings, etc.Training:Utilizes the Paycom
Project Plan to record setup and trainings for all HCM products per
client(s)Promotes the use of Paycom HCM products through training
on site or via web meetingEnsures all trainings have client
acceptance and meet all Paycom standardsPayroll
Submission:Coordinates payroll processing timelines with all
clients to ensure payroll is submitted in accordance to Paycom
submission deadlinesProcesses standard to complex payrolls under
limited supervisionEnsures documentation on client processes and
notes are logged timely within Paycom Client Intelligence
(PCI)Communicates the importance of data validation and first
payroll preparation requirements to all clients to ensure perfect
first payrollsCommunication:Monitors all communication channels
including but not limited to e-mail and telephone notifications
providing prompt responsesAnswers standard to complex questions
under limited supervisionEnsures proper meeting etiquette by paying
attention to the correct posture, inflection, courtesy, tone,
understandability and rate of speechCommunicates effectively with
clients and colleagues to establish cordial/effective working
relationshipsTactfully communicates critical feedback to clients,
colleagues and managerMakes independent decisions on problem
resolution that are consistent with Paycom policies and
proceduresAssumes responsibility for establishing and maintaining
effective communication and coordination with Paycom personnel and
managementKeeps management informed of area activities and of any
significant client problemsDemonstrates initiative by constantly
looking for and recommending ways to improve the TSR roleAttends
and leads meetings as required (on site and/or web meeting)
Maintains a positive attitude with all Paycom personnel and
managementAdheres to all policies of Paycom including those
outlined in the Paycom Employee HandbookCommunicates agendas and
recaps for all meetings and trainingsTravel: Up to 50% travel may
include overnight on all avenues of transportation (plane, train
and/or automobile)Required to attend in person New Hire, Regional
and Department trainingEducation/Certification: Bachelors degree
requiredCertifications such as Six Sigma (White Belt, Green Belt),
CSM, PMP, MBA or comparable program preferredExperience Required:
At least 1 year of applicable experience in a customer-facing role
Skills/Abilities:Ability to work as part of a cross-functional
teamAbility to perform job duties with moderate supervisionOral and
written communication skillsPublic speaking/presentation skills
with both small and large formats (50+ attendees) Ability to build
trust and collaborative relationshipsConsistently and effectively
executes client meetings with business acumenIntermediate knowledge
of the industry, product and processesIntermediate computer skills
in Excel, MS Office Suite, Outlook and Web-based PlatformsDetail
oriented and consistently delivers high quality resultsIntermediate
project management and planning skillsInterpersonal skillsMaintains
professional appearance and calm demeanorAbility to prioritize
objectivesExcellent time management skillsIntermediate problem
solving and conflict resolution skillsOrganizational skillsTakes
initiative to learn about a variety of client industries and
expands knowledge baseAble to operate in de-escalation and key
decision-making scenarios with guidance from direct supervisorTakes
initiative to seek personal and professional development
opportunitiesCompetencies:Customer Service, Problem Solving,
Critical Thinking, Communications, Interpersonal
Relations/Teamwork, Organization Awareness, Self/Life Management,
Continuous Improvement/Innovation and Change, Technical
CompetencePaycom is an equal opportunity employer and prohibits
discrimination and harassment of any kind. Paycom makes employment
decisions on the basis of business needs, job requirements,
individual qualifications and merit. Paycom wants to have the best
available people in every job. Therefore, Paycom does not permit
its employees to harass, discriminate or retaliate against other
employees or applicants because of race, color, religion, sex,
sexual orientation, gender identity, pregnancy, national origin,
military and veteran status, age, physical or mental disability,
genetic characteristic, reproductive health decisions, family or
parental status or any other consideration made unlawful by
applicable laws. Equal employment opportunity will be extended to
all persons in all aspects of the employer-employee relationship.
This policy applies to all terms and conditions of employment,
including, but not limited to, hiring, training, promotion,
discipline, compensation benefits, and separation of employment.
The Human Resources Department has overall responsibility for this
policy and maintains reporting and monitoring procedures. Any
questions or concerns should be referred to the Human Resources
Department.
Keywords: Paycom Payroll Llc, Cincinnati , Transition Project Manager - Cincinnati, Executive , Cincinnati, Ohio
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