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Operation Manager

Company: Tata Consultancy Services
Location: Cincinnati
Posted on: May 18, 2019

Job Description:

Education Certification- 4 year College Graduate Required Certification in SCM preferred Experience- 10 Years Primary Skills- Manage large or multiple small projects with moderate resource requirements, risk andor complexity Manage the relationship with Client for all the services in-scope Responsible for overall Operations Focus on continuous improvement initiatives for the group Operations Governance chair review callsdiscussions for process monitoring (as per defined governance structure) Ensure robust governance, controls compliance to all set norms Ensure Operations conformance to defined Service Level Agreements and targets Participate in Tactical and Strategic reviews with clients Reporting escalate issues as needed Extensive experience in Supply Chain (Sourcing, Procurement, Materials Management, Logistics, Material planning Forecasting) Experience in dealing with domestic and international suppliers Manage big team Understanding stakeholder and define Strategy for business operation Secondary Skills- Excellent Knowledge of Excel and PowerPoint Exposure to analytical tools Job Responsibilities Responsible for delivery with accountability to SLAs and KPIs People management responsibility Onboarding, Training, Retention backfill etc. Workload planning distribution Defining strategies and executing within the scope of the program Finding insights and developing recommendations for business corrections. Setting up new processes and defining the details, handoffs, accuracy and measurement metrics. Drive process improvement initiatives Handle day to day escalations Monitor performance drive internal reviews with team Drive management system with client stakeholders to review performance Change request handing (ramp updown, scope creep, etc.) Preparing MIS reports for various client meetings

Keywords: Tata Consultancy Services, Cincinnati , Operation Manager, Executive , Cincinnati, Ohio

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