Scheduler - Orthopedics Navigation Center
Company: Christ Hospital
Posted on: May 15, 2022
TCHOA NAVIGATION CENTER
7451 S MASON MONTGOMERY RD
Now offering a hiring bonus of up to $5,000 for eligible
Shift: Full Time, Days
This position will be scheduled approximately 40 hours per week and
work at our Orthopedics Navigation Center located at our Mason
office, 7451 S. Mason Montgomery Rd., Mason, OH 45040.
Job Overview: Schedules patient care activity in the office and
facilitates flow of information between physicians, patient, and
the hospital. Also, obtains and verifies appropriate personal,
demographic and financial information for the purposes of ensuring
quality patient care through proper patient identification and
maximum reimbursement for all billable clinical services
The Scheduler may perform the following duties:
* Manages daily patient and physician scheduling using Practice
Management system for ordering of labs, diagnostic test orders and
scheduling doctor's visits, follow-up appointments and hospital
procedures and surgeries as needed. Schedules appointments in order
to optimize patient satisfaction, provider time and treatment room
utilization. Confirms appointments and scans orders into Electronic
Medical Record (EMR). Assignments may be of a confidential manner
and require judgment and discretion at all times.
* Answers telephone and directs calls to appropriate staff, makes
daily patient, physician and other phone calls. Receives and routes
messages, correspondence and administrative documents to the
appropriate staff. Performs phone system/answering service
functions. Manages the physician's outlook calendar as needed.
* Greets visitors and patients. Preforms patient check-in and
check-out including full registration when necessary including
determining all insurance coverage's as primary, secondary,
tertiary, etc. and completing required paperwork for all
appropriate patients. Responds to patient, prospective patient,
drug reps and visitor inquiries in a courteous manner. Collects
co-pays and outstanding balances. Obtains, records, and updates
personal and financial patient information and signatures from
Patients as determined by Medicare, State and Federal guidelines.
Must stay abreast of current insurance rules and policies.
* Maintains cash drawer, logs co-pays and other payments,
reconciles balances. May prepare and reconcile deposit slip.
* Verifies referrals and performs pre-certifications as
appropriate. Types, mails, faxes correspondence as needed including
sending patient letters, new patient paperwork, etc. Manages
various work queues in EMR as needed.
* Orders office supplies and maintains front office and reception
* All other clerical duties as assigned.
Education: High school diploma or equivalent
Experience: One to three years' experience Customer Service
required. Medical office experience and 1 year prior scheduling
Required Knowledge and Skills:
Copier, fax, telephone system, postage equipment, and computer
skills (Microsoft Outlook, Word, and Excel) required. Must be able
to multi-task and maintain confidentiality. Must pass skills
assessment tests and have the following skills:
* Strong verbal and social skills to facilitate working
respectfully with patients, physicians, visitors, co-workers, and
drug reps in person or by telephone. Excellent customer service
* Excellent computer skills in order to utilize Electronic Medical
Records systems to find and print records and to scan new records
into the system and to utilize the Practice Management System to
find whether or not a patient has been seen by this practice, to
enter registration data, to scan insurance cards or other
* Knowledge of health insurance coverage, requirements.
* Ability to make change if co-pays are collected, to post, and to
balance the log sheet (basic math).
* Analytical skills required to make decisions based on the
facility and clinical situation at hand.
* Knowledge of and compliance with HIPAA privacy requirements.
Keywords: Christ Hospital, Cincinnati , Scheduler - Orthopedics Navigation Center, Healthcare , Mason, Ohio
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