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Medical Record Representative III

Company: Anthem, Inc
Location: Cincinnati
Posted on: June 25, 2022

Job Description:

Description SHIFT: Day JobSCHEDULE: Full-time Medical Record Representative III Remote within the U.S. Be part of an extraordinary team We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact? Build the Possibilities. Make an extraordinary impact. The Medical Record Representative is responsible for establishing, building, and fostering a collaborative relationship with providers to assist with chart retrieval efforts. How you will make an impact: - Builds and maintains strong professional relationships with providers, determine provider needs and effectively communicates solutions. - Conducts outreach to providers to support the chart retrieval efforts & general correspondence. - Incumbent will provide attentive support for internal and external parties and be skilled in critical thinking and creative solutioning. - Incumbent is expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. - Researches and analyzes data to address operational challenges and customer service issues. - Resolves & solutions communication issues or variances found in production. - Facilitating interdepartmental communications and interactions between internal and external parties. - Analyzes complex end user needs to determine optimal means of project completion within general correspondence applications - May support other program initiatives or ad-hoc projects as deemed Qualifications Minimum Requirements: + Requires a HS diploma or equivalent and a minimum of 3 years of call center or customer service experience or a minimum of 2 years company experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experience: + Preferred Skills, Capabilities and Qualifications: - Expertise in Medical Records & Release of Information - Natural problem solving and technical skills - Ability to modernize existing processes - Intermediate computer skills including window based applications (Word, PowerPoint, Excel, & Access) - Effective communication both orally and written We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Anthem approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws. Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World's Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance. REQNUMBER: PS72344-Ohio

Keywords: Anthem, Inc, Cincinnati , Medical Record Representative III, Healthcare , Cincinnati, Ohio

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