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Medical Assistant Triage Specialist

Company: Urology Group
Location: Cincinnati
Posted on: August 6, 2022

Job Description:

Job DescriptionTriage SpecialistThe Urology Group is searching for a Triage Specialist to work in our Patient Contact center located in Blue Ash. The position is full time, 40 hours, first shift, Monday through Friday. No evenings, No weekends. No holidays. This is not a remote position.Answering inbound calls from patients wishing to schedule an appointment with a provider, our Triage Specialist will serve as the first point of contact with our patients. Providing high levels of customer service and respect are essential.Job Duties:

  • Receives inbound patient calls
  • Triage patient calls
  • Screens and accesses patient medical requests
  • Schedules office appointmentsRequirements:
    • Valid Ohio LPN, or Medical Assistant or an equivalent combination of education and on-the-job training
    • Positive attitude
    • Excellent communication skills
    • Medical Inbound call-center experience preferred
    • Minimum two years customer service experience
    • Keen attention to detail
    • Adept at Creative problem-solving
    • Ability to empathize with patients in need of careBenefits we offer:
      • No nights, weekends or holidays
      • 3 weeks PTO
      • Medical/dental/vision insurance
      • Short-term & long-term disability insurance
      • Life and accident insurance
      • 401k
      • $2000 referral bonus potentialPowered by JazzHR7FaYHiScjb

Keywords: Urology Group, Cincinnati , Medical Assistant Triage Specialist, Healthcare , Cincinnati, Ohio

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