Telephone Triage Nurse (RN)
Company: Oncology Hematology Care
Posted on: January 15, 2019
Position SummaryOncology Hematology Care (OHC) is currently accepting applications for a full-time Telephone Triage Nurse in Cincinnati, OH. OHC is the region's premier provider of care related to cancer and blood disorders, including a wide range of services, state-of-the-art treatments and technologies. This position will be based out of one of our offices in Cincinnati, Ohio. SCOPE: A telephone triage nurse assesses patient needs over the telephone, collaborates with a physician or qualified staff member to meet those needs, then documents all elements of care in the patient's medical record. The telephone triage nurse will accurately identify patients with high risk conditions and will direct care to the appropriate resources if they cannot be managed by the nurse and/or within the clinic. Under general supervision, provides professional nursing care for patients adhering to national and organizational standards and guidelines for specialty care and scope of practice per state licensing board. Must recognize physical, psychological, and spiritual aspects of care and participates in company-wide quality initiatives. ESSENTIAL DUTIES AND RESPONSIBILITIES: Addresses patient calls, portal messages and emails in a timely manner concerning a wide range of symptom / side effect related topics Asks appropriate, open ended questions as well as utilizes computerized algorithms/pathways to assist in the assessment of patient's symptom and side effect management inquiries and documentation of such interventions. Assesses urgency of patient symptoms / side effects and addresses them appropriately, aggressively managing them to prevent unnecessary emergency department and hospital utilization Documents all conversations with patients to maintain a comprehensive medical record Provides clear instruction and education to patients via the telephone Evaluates and determines if emergency care is needed, or if the patient can be seen in the outpatient clinic Collaborates with physicians via electronic communication, face to face, or the telephone to discuss patient care needs that cannot be independently and appropriately addressed using standing orders or practice protocols Sets up same day and/or future provider/infusion room appointments to address symptom management concerns Additional duties as assigned CRITICAL SKILLS: Strong patient assessment skills Demonstrated knowledge of oncology or applicable specialty therapies and medications, potential side effects and appropriate management / nursing interventions thereof Collaboration and coordinating with team members (providers, schedulers, etc.) Ability to identify patient concerns and symptom related problems through collection of information Incorporates critical thinking into daily activities Demonstrates an ability to quickly prioritize and re-prioritize patient needs and tasks throughout the day Ability to navigate EMR and computer software systems Ability to navigate multiple computer programs, patient and hospital portals simultaneously Strong verbal and written communication skills, with ability to present information in an organized framework-SBAR (Situation, Background, Assessment, Recommendation) MINIMUM QUALIFICATIONS: Graduate from an accredited program for professional nursing education, BSN preferred. Minimum of 3 years nursing experience needed. Oncology or applicable specialty experience required. Current or pending Oncology or applicable specialty certification preferred. Experience and knowledge of the purpose and use of medications in the treatment of cancer is preferred. Current RN state license with the applicable State Board of Nursing. Current CPR certification required. Electronic Medical Record (EMR), Basic Microsoft Office, Basic computer skills with ability to navigate multiple systems simultaneously Experience and knowledge of the purpose and use of medications in the treatment of cancer is needed. OCN Preferred This full-time position offers competitive compensation and an excellent benefits package that includes medical, dental, vision, PTO (paid time off), paid holidays and 401k, as well as company-paid short-term disability, long-term disability and basic life insurance. M The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Keywords: Oncology Hematology Care, Cincinnati , Telephone Triage Nurse (RN), Healthcare , Cincinnati, Ohio
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