Customer Service Representative

Company: PetWow
Location: Cincinnati
Posted on: January 13, 2021

Job Description:

$25,000 - $28,000 per yearOver 30,000 pet owners in the Northern Kentucky - Greater Cincinnati area trust their pet's health care to PetWow.Who we are:From top-notch veterinary care, to professional pet grooming; PetWow is "Pet Care Made Easy!" Our team includes 7 veterinarians, 8 professional pet groomers, and a wide range of medical, technical and customer service experts. PetWow has been family owned and operated for 47 years! There are now two PetWow animal hospitals in the Greater Cincinnati-Northern Kentucky area. Moreover, besides traditional veterinary care and pet grooming, PetWow is widely recognized as the region's premier provider of at-home small animal veterinary care and pet grooming; a unique set of mobile services which have become wildly popular with area pet owners. Therefore, whether our customers prefer to come to one of our convenient locations, or instead prefer that we come to their own home; either way, our goal is always to make pet care easy!Job Description:In many ways, a PetWow customer service representative, also referred to as a veterinary receptionist, is a gatekeeper for our organization! Customer service team members are the first persons our clients encounter, whether on the phone or in the lobby. The very first impression that any pet owner has about our organization crucially depends upon how they are treated by our customer service team! So, if you love people and you love pets, and you feel confident in your ability to roll out the red carpet for both, we want you to join our customer service team today!Duties:* Greeting customers and their pets* Answering phones in our call center* Responding to emails* Processing transactions* and more.RequirementsCome join our team! Our ideal Customer Service Representative combines an excellent attitude with excellent communication, technology, and sales skills; and, of course, a deep love for animals. While we will train, priority will be given to those who have prior experience as a customer service representative or receptionist in a service industry of some kind.Benefits* Paid Vacation* Health Insurance Stipend* Dental Insurance* Vision Insurance* Short Term Disability* Long Term Disability* Life Insurance* Free Uniforms* Discounted Pet Care Services* and morePWSJ

Keywords: PetWow, Cincinnati , Customer Service Representative, Hospitality & Tourism , Cincinnati, Ohio