Shift Leader
Company: United Dairy Farmers
Location: Cincinnati
Posted on: January 14, 2021
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Job Description:
Located at Store#36 - 9167 Winton Road, Cincinnati, OH -
Position Title: Shift LeaderReports to: Store ManagerSchedule: Full
Time (37-40 hours per week); may work 1st, 2nd or 3rd shift
Position Description: The primary responsibility of a Shift Leader
at United Dairy Farmers is to provide outstanding service to every
Guest by following the five phases of The Hi Five Guest Experience
, both personally and, in the absence of a higher-level manager,
through other associates on duty during his or her shift. The Shift
Leader is responsible for following company policy to ensure the
safe and efficient operation of his or her shift as well as
carrying out his or her job in an honest and ethical manner,
complying with all laws and regulations, and all company policies
and requirements. Shift Leaders must be legally qualified under
applicable state laws to conduct all sales transactions including
alcohol and tobacco sales. Essential Functions:Overall Guest
Services: Provide the signature UDF Hi Five Guest Experience; greet
Guests with a warm, authentic hello, ensure store is prepared and
ready for Guests at all times, anticipate needs of Guests and
provide assistance to ensure each Guest leaves satisfied with the
intention to return to our store.DipSide Guest Services:
Preparation of shakes/malts, cups/cones of ice cream/yogurt,
sundaes, sodas and "hand-packed" containers.Efficient Operation of
Point of Sale System and Gas Console: Properly authorizing and
control gas sales, accurately register all transactions, handling
coins/currency/checks/credit card transactions/coupons/food stamps
and making change.Stocking Merchandise: Keep shelves, displays,
milk box and freezers filled and faced, ensure dip cabinet is
filled and appears presentable to our Guests; ensure coffee pots
and ice dispensers are full, ensure the proper rotation of stock
and check for out of code dates.Security: Maintain awareness of all
Guests in the store/on the lot to minimize shop-lifting and gas
drive-offs, control cash levels in the register by using proper
"drop" procedures, doing vendor log-in and following all steps in
the Tobacco/Alcohol Management and Robbery/Violence Deterrence
programs.Maintenance: Ensure the store and parking lot are kept in
a safe, clean and organized condition; keep store equipment clean;
monitor product and refrigeration equipment temperatures.Reporting:
Accurate completion of time records and the Customer First
Document.Other duties as assigned by Management Minimum
Requirements:Ability to speak, hear and understand spoken English
well enough to communicate effectively with customers.Ability to
see well enough to operate store equipment, including POS terminal,
gas console, check identification documents and to use price
book.Ability to understand operating instructions for store
equipment and to operate all store equipment.Ability to prepare
DipSide items using supplies located in the dip cabinets.Ability to
handle coins, currency, checks, credit transactions, coupons and
food stamps, recognize denominations and accurately make
change.Ability to recognize numbers, count and do arithmetic well
enough to complete required records.Ability to move merchandise
from storage to shelves/displays/freezers/milk box and place for
proper display.Ability to clean counters and other surfaces.Ability
to tolerate exposure to temperatures as low as -30 degrees
Fahrenheit for at least 2 minutes.Ability to tolerate exposure to
temperatures as low as +33 degrees Fahrenheit for at least 10
minutes.Ability to raise at least 10 pounds from floor level to a
height of 5 feet.Ability to place an 8' x 10' x 10' package
weighing 21 pounds into a dip cabinet, the top of which is 3 feet
above the floor. Notice:The lists of ESSENTIAL FUNCTIONS and
MINIMUM REQUIREMENTS for this position are not exhaustive but are
believed to be accurate at the time of publication. Management
reserves the right to revise this job description at any time
without notice and to require that other tasks be performed when
necessary (for example in response to emergencies, changes in
personnel, changes in workload or technical developments).
Keywords: United Dairy Farmers, Cincinnati , Shift Leader, Hospitality & Tourism , Cincinnati, Ohio
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