Customer Service Coordinator - Part-Time - 16.50 Per Hour
Company: Penske
Location: Erlanger
Posted on: February 25, 2021
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Job Description:
Looking for a great career? Penske Logistics is ranked among
America's Best Employers by Forbes Magazine!
Position Summary:
Penske Logistics is seeking Transportation Customer Service
Coordinators to monitor route status and provide required
information using Transportation Management Systems and electronic
resources such as web portals and email.
This position supports a 24/7 operation and flexibility to work
weekends and holidays are required. We are looking for all shifts
(1st, 2nd, 3rd)! The pay rate is $16.50/hour plus a $1.00/hour
shift differential for 3rd shift.
This position will initially be located at 3940 Olympic Blvd, Suite
300,Erlanger, KY 41018, but can operate remotely once trained.
Responsibilities:
- Acts as the first line of contact for customer's routine
reporting requirements, providing the customer with status updates
as needed
- Communicates effectively with customers and drivers providing
concise instruction and/or information through verbal and written
communication methods
- Answers and processes requests received through inbound calls and
emails in a timely manner
- Monitors routes for exceptions/abnormal route conditions, and
provides timely feedback to internal and external customers
- Escalates all non-routine customer inquiries appropriately to
solve operational issues
- Serves as the primary contact for data collection, audit, and
reporting of various performance metrics
- Supports with root cause analysis, use of reporting tools, and
Key Performance Indicators
- Other projects as assigned by the supervisor
-Previous customer service experience is required
-High School diploma or equivalent required, Associates / Bachelors
is preferred.
-Bilingual skills (Spanish) are an asset.
-Regular, predictable, full attendance is an essential function of
the job.
-Willingness to travel as necessary, work the required schedule,
work at the specific location required, complete Penske employment
application, submit to a background investigation (to include past
employment, education, and criminal history) and drug screening are
required.
Physical Requirements:
-The physical and mental demands described here are representative
of those that must be met by an associate to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions.
-The associate will be required to: read; communicate verbally
and/or in written form; remember and analyze certain information;
and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be
required to stand, walk, and sit. The associate is frequently
required to use hands to touch, handle, and feel, and to reach with
hands and arms. The associate must be able to occasionally lift
and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close
vision, distance vision, peripheral vision, depth perception and
the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Logistics
Penske Logistics is a wholly owned subsidiary of Penske Truck
Leasing. With operations in North America, South America, Europe
and Asia, Penske Logistics provides supply chain management and
logistics services to leading companies around the world. Penske
Logistics delivers value through its design, planning and execution
in transportation, warehousing and freight management. Visit
www.PenskeLogistics.com to learn more.
Keywords: Penske, Cincinnati , Customer Service Coordinator - Part-Time - 16.50 Per Hour, Hospitality & Tourism , Erlanger, Ohio
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