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Customer Service- Consumer Loan, Lease, and Line Representatives

Company: U.S. Bank
Location: Cincinnati
Posted on: April 10, 2021

Job Description:

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionWe're seeking individuals who are personable and naturally friendly, detail-oriented, bright and inquisitive, and excellent communicators. You will work in a fast-paced environment and utilize your skills to provide a consistent, exceptional customer service experience. As a Credit Specialist, you are the first point of contact for our consumer customers that have a loan, lease, or line of credit, such as a home equity line of credit. Our customers can reach us at the call center 7am-9pm Monday through Saturday Central Time. Responsibilities include:

  • Interacting with U.S. Bank Customers to provide excellent customer service, answers to questions and problem resolution
  • Using critical thinking and remaining solution-focused throughout customer interactions
  • Creating customer loyalty by offering customers the identified products and services to benefit their financial needs
  • Promote online banking - guiding customers through self-service options and helping troubleshoot issuesWhy Should You Apply:
    • You're passionate and want to make a difference in people's lives
    • You're excited about being part of a collaborative team and providing ideas for process improvement and innovation
    • You love interacting with customers and building loyalty
    • You are seeking excellent training and development opportunities and a professional environment
    • You are looking for competitive wages and performance-based annual bonus opportunity
    • You want a comprehensive benefits package, including medical, dental, vision, paid vacation and holidays, tuition reimbursement, 401(k) with company match and pension planBasic Qualifications
      • High school diploma or equivalent
      • 2-4 years of experience in a customer service position
        Preferred Skills/Experience
        • Strong phone communication skills
        • Problem-solving/critical thinking skills
        • Familiarity with digital applications (e.g. banking apps, money transfer apps, payment/billing apps)
        • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
        • Proven time-management skills
        • Associates Degree, Bachelor's Degree, or some college experience a plus
        • Leadership experience a plus
        • Bilingual English-Spanish speaking a plus
          --- Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.EEO is the LawApplicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

Keywords: U.S. Bank, Cincinnati , Customer Service- Consumer Loan, Lease, and Line Representatives, Hospitality & Tourism , Cincinnati, Ohio

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