CincinnatiOHRecruiter Since 2001
the smart solution for Cincinnati jobs

Franchised Operations Manager

Company: Marriott International
Location: Mason
Posted on: November 22, 2021

Job Description:

Posting Date Nov 02, 2021 Job Number 21127014 Job Category Rooms & Guest Services Operations Location Courtyard Cincinnati Mason, 4753 Socialville-Foster Road, Mason, Ohio, United States VIEW ON MAP Brand Courtyard by Marriott Schedule Full-Time Relocation? N Position Type Management Located Remotely? N Additional Information: This hotel is owned and operated by an independent franchisee, AHM - American Hospitality Management, Inc.. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International. JOB SUMMARY Career Opportunity! Beautiful New Hotel in Mason, OH Fun & Friendly work environment! Check out pictures of our hotel and our guest reviews at: . Looking for a career minded candidate with a friendly, welcoming, energetic professionalism and a passion for the hotel industry to manage the day to day activities of hotel operations to ensure guest satisfaction, supervise and nurture associates, as well as to help maximize hotel profitability. We are a 97 room hotel with a caf--/bistro that serves breakfast and dinner as well as a fitness center (no pool) and a lovely outdoor fire pit area which is popular with our guests. Our departments work well together and rely on each other for optimal guest service. Candidates must be able to work a varied shift including weekends and holidays based upon the needs of the hotel. Essential Duties & Responsibilities: Working shifts solo when needed but other times as added assistance during busier periods. Ensure all departments and shifts are operating smoothly. Provide training, nurturing and proactive thinking to ensure all functions are performed thoroughly and accurately. Manager on Duty. Summary: Assist in managing the day to day activities of hotel operations to ensure guest satisfaction and maximize hotel profitability. Work front desk/bistro shifts as scheduled and as needed. Act/perform duties as the General Manager and Assistant General Manager in his/her absence. Essential Duties & Responsibilities: Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager and Assistant General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures. Recommend and/or initiate disciplinary or other staffing/human resources-related actions in accordance with Company rules and policies. Alert General Manager or Assistant General Manager of potentially serious issues. Ensure all staff have the tools and training needed to effectively carry out their job functions. Assist General Manager and Assistant General Manager in the development, implementation and monitoring of financial and operation plans for the hotel which support the overall objectives of the company. Provide regular direction and manage hotel operations for all departments. Supervise front desk and bistro functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved. Train associates on Marriott systems as well as guest service, Courtyard culture and Marriott commitment to clean and clean matters standards for all departments. Supervise housekeeping and maintenance functions as needed to ensure compliance with quality and brand standards in all areas of the hotel; Routine inspection of guest rooms and public areas to ensure they are maintained, clean, and in good repair. Support and contribute to positive employee relations. Monitor inventory and order replenishments in a timely and efficient manner. Implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner. Provide service recovery examples and support to staff. Regularly work Front Desk and Bistro shifts. Comply with federal, state and local laws regarding health, safety and alcohol services. Promote teamwork and quality service through daily communication and coordination with other shifts and departments management. Attend weekly leadership meetings to ensure hotel goals are met. Use Marriott Global Source website to understand and implement Marriott Standards, Guidelines, and Best Practices. Ensure procedures and best practices are followed by using multiple communication channels. Communicate and collaborate with all departments. Ensure guest satisfaction. Resolve any vendor performance issues during shifts. Perform other duties as assigned. Serve as Manager on Duty We value an individual who will: Make recommendations to better enhance guest service and associate satisfaction. Be the example of what #Team Courtyard is all about! Have fun, be creative and help your team to SHINE!!! PERKS: Enjoy the clout of working for a Marriott Branded generation 6 Courtyard hotel! Free Starbucks during your shift PTO for full-time associates after one year Work in a fun environment at the nicest hotel in Mason! Interested in joining our team? Apply now to secure an interview spot! This hotel operates 7 days a week, 24 hours per day. All employees both management and hourly must realize this fact and be willing to hold a flexible schedule that includes: Nights, weekends and Holidays. Applicants must be willing to have a background check done. JOB REQUIREMENTS Oversee the day-to-day operations of the hotel as outlined above. Hands on delivery of exceptional guest service and oversight of operations to ensure smooth execution of operations resulting in satisfied guests and happy associates. This company is an equal opportunity employer. frnch1

Keywords: Marriott International, Cincinnati , Franchised Operations Manager, Hospitality & Tourism , Mason, Ohio

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Cincinnati RSS job feeds