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Customer Service Manager

Company: Harris Products Group
Location: Mason
Posted on: May 16, 2022

Job Description:

CUSTOMER SERVICE MANAGERThe Harris Products Group - Mason, OHAre you an innovative self-starter who is dedicated to providing unmatched customer service and proactive solutions to internal and external customers? If so, we would like to hear from you.Position overview:In this role, you will manage and direct all aspects of incoming customer service center operations to provide world class service for all product lines and to support development of new and existing accounts. As the team leader, you will implement and review Customer Service policies and procedures; recruit, train, and develop staff; and align customer service metrics, customer service budgets and promotions with the strategic company objectives. You will direct Customer Service Representatives (CSRs) and Order Entry Specialists in the maintenance and development of their customer base. The Customer Service Manager will lead efforts to optimize departmental strategies and best practices, control expenses, and promote customer and staff engagement to enhance satisfaction and reach growth targets. This position reports to the Director of Sales and Marketing and is located at the headquarters in Mason, OH (Cincinnati area).Why join our Harris team?

  • Competitive compensation structure, performance-based bonus opportunity, and benefits including medical, dental, vision, life, disability, 401K match, and more.
  • An innovative and award winning industry leader with a comprehensive commitment to quality and excellence.
  • An environment where employees are valued for contributions to the company and rewarded for performance.Qualified candidates must be goal-driven and customer-focused professionals who possess:
    • Bachelor's degree in Business Administration plus a minimum of 3 years' customer service/sales leadership experience or an Associate's degree in Business Administration plus a minimum of 5 years' customer service/sales leadership experience. Experience must be in a call center environment.
    • Experience with SAP required
    • Creativity to design sales campaigns, promotions, and also sales/customer service call center metrics.
    • Leadership intelligence to manage and develop representatives to foster sales performance and growth.
    • Previous experience developing departmental budgets and meeting or exceeding financial plans.
    • Demonstrated success in devising and delivering training and with workforce planning and scheduling.
    • Ingenuity to manage key relationships while maximizing new business development opportunities and utilizing company's CRM to record business interactions.
    • A proactive problem solving approach with the ability to build and sustain an engaged team environment.
    • Experience documenting performance and offering recognition and appreciation for reaching/exceeding goals.
    • Attention to exercising strict confidentiality with regard to personnel matters while assisting and supporting employees with work-related issues.
    • Exceptional written and verbal communication skills with vast experience presenting information cross-functionally and to all levels of personnel.The Harris Products Group is the global leader in the design and manufacture of gas welding and cutting equipment, industrial and specialty gas regulation equipment, gas distribution systems, brazing and soldering alloys and welding consumables.The Harris Products Group is an Equal Opportunity Employer and Tobacco and Drug Free Workplace. Visit harrisproductsgroup.com to learn more.

Keywords: Harris Products Group, Cincinnati , Customer Service Manager, Hospitality & Tourism , Mason, Ohio

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