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Onsite Financial Call Center Customer Service Representative

Company: TEKsystems
Location: Cincinnati
Posted on: June 25, 2022

Job Description:

Essential Functions/Responsibilities:





+ Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media and online chat.



+ Recognize sales opportunities and refer clients to sales associates



+ Remain current on products, services, policies and procedures



+ Resolve customer inquiries or issues with respect to any loan product offered by the bank



+ Resolve customer issues through account research and utilization of support materials and resources



+ Perform customer account transaction and maintenance activities accurately



+ Strive for first contact resolution of customer inquiries, transactions and problem resolution



+ Escalate customer requests requiring additional knowledge or expertise as defined by department leadership





Experience Level:

Entry Level







About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

Keywords: TEKsystems, Cincinnati , Onsite Financial Call Center Customer Service Representative, Hospitality & Tourism , Cincinnati, Ohio

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