Front Desk Associate
Company: Tru by Hilton University Medical Center
Location: Lexington
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Front Desk Clerk REPORTS TO:
Front Desk Supervisor FLSA STATUS: Non-Exempt, Hourly POSITION
SUMMARY Accommodate hotel guests by registering and assigning rooms
to guests, issuing room keys or cards, transmitting and receiving
messages, keeping records of occupied rooms and guests' accounts,
making and confirming reservations, addressing guest requests and
complaints, and presenting statements to and collecting payments
from departing guests. RESPONSIBILITIES Greet, register, and assign
rooms to guests. Contact housekeeping or maintenance staff when
guests report problems. Issue room keys and direct guests to their
rooms. Make and confirm reservations. Verify customers' credit, and
establish how the customer will pay for the accommodation. Keep
records of room availability and guests' accounts. Post charges,
such as those for rooms, food, liquor, or telephone calls, to
ledgers, manually or by using computers. Review accounts and
charges with guests during the check out process. Record guest
comments or complaints, referring customers to managers as
necessary. Compute bills, collect payments, and make change for
guests. Transmit and receive messages, using telephones or
telephone switchboards. Answer inquiries pertaining to hotel
services, guest registration, and travel directions, or make
recommendations regarding shopping, dining, or entertainment.
Advise housekeeping staff when rooms have been vacated and are
ready for cleaning. Perform bookkeeping activities, such as
balancing accounts and conducting nightly audits. Clean and
maintain lobby and common areas, such as restocking supplies and
watering plants. Date-stamp, sort, and rack incoming mail and
messages. Arrange tours, taxis, or restaurant reservations for
customers. Deposit guests' valuables in hotel safes or safe-deposit
boxes. EDUCATION AND BACKGROUND REQUIREMENTS High school diploma
required Previous customer service experience preferred
QUALIFICATIONS REQUIRED To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. SKILLS REQUIRED Excellent oral
and written communication skills. Proficient with Microsoft Office
Suite and hospitality industry software. Ability to solve problems
and think critically. Ability to convey information effectively.
Ability to give full attention to what other people are saying,
taking time to understand the points being made, asking questions
as appropriate, and not interrupting at inappropriate times.
WORKING CONDITIONS Physical Demands: The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. This position
requires walking primarily on a hard, level surface throughout the
workday. The employee is frequently required to stand, walk, stoop,
kneel, crouch or crawl. Reaching above shoulder heights, below the
waist or lifting as required. Occasionally lifts up to 25 pounds.
Environmental Conditions: This job operates in a hotel environment.
Sensory Demands: The noise level is low to moderate in the
building. There will be frequent interruptions from guests and
phone calls. Mental Demands: There are a number of daily deadlines
associated with this position, which may cause stress to some
individuals. The position must also deal with a wide variety of
people and may encounter conflict. WORK EXPECTATIONS Regularly
scheduled up to 40 hours per week, but overtime and weekend hours
could be required at times.
Keywords: Tru by Hilton University Medical Center, Cincinnati , Front Desk Associate, Hospitality & Tourism , Lexington, Ohio
