Phone Operator-Full Time ($17/hr)

Company: Aegis Protective Services
Location: Cincinnati
Posted on: November 22, 2021

Job Description:

Full time -holiday & weekend availability1st/2nd shift & 2nd/3rd shift availableREQUIRED experience/ skill sets:

• 1-year customer service or call center experience required
• Ability to self-manage
• Processing high call volume
• Trouble shooting and problem-solving
• Independent and dependable work ethic
• Well organized with strong attention to detail
• Intermediate+ computer skills
• Excellent phone communication
• Security Experience preferred but not requiredDescription:As a Command Center Operator, you will be the first point of contact for all calls coming into the Corporate Headquarters in Cincinnati, Ohio. The position will be responsible for responding to all calls during your shift and determining any additional action required routing to the proper department internally.Job Responsibilities:
  • Incoming and outgoing phone calls from clients, employees and vendors
  • Inputting of data into our systems for documentation and follow-up, if necessary
  • Scheduling employees and managing client requests
  • Monitoring and updating systems with employee updates
  • Scheduling of personnel for security accounts
  • Data Entry
  • Other duties as requiredJob Type: Full-timePay: $17.00 per hourBenefits:
    • Dental insurance
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Vision insuranceSchedule:
      • Day shift
      • Holidays
      • Night shift
      • Overtime
      • Weekend availabilityEducation:
        • High school or equivalent (Preferred)Experience:
          • Customer service: 1 year (Preferred)Work Location: One location

Keywords: Aegis Protective Services, Cincinnati , Phone Operator-Full Time ($17/hr), Human Resources , Cincinnati, Ohio