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Company: Hard Rock Cafe International (USA), Inc.
Location: Cincinnati
Posted on: January 16, 2022

Job Description:

Overview:The incumbent in this position is responsible for the activities in the Count Room to ensure the integrity of currency and voucher counting derived from the Rocksino games, as well as ensuring compliance with Gaming/Lottery commissions. The incumbent is also responsible for providing extraordinary service to both the internal and external guest.Responsibilities:

  • Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
  • Maintains protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.
  • Ensures that procedures and proper controls are affected to protect counted receipts.
  • Conducts a mechanically assisted count of the contents of the bill validator boxes.
  • Maintains awareness of changes and/or problems which may affect the security of the currency in the Count Room and reports observances to the Count Room Supervisor.
  • Counts and reconciles total funds to ensure the integrity of the count.
  • Transfers the corresponding documentation to the Accounting Department on a daily basis.
  • Prepares funds, with proper documentation for transfer of funds to the Cage Department.
  • Conducts all facets of the count from the opening of the boxes, counting of the drop, verification of documentation and bundling of currency to the final reconciliation of totals, as well as any other related tasks.Qualifications:Education and/or Experience Requirements:(Related education and experience may be interchangeable on a year for year basis)
    This knowledge and these abilities are typically acquired through the completion of a high school education, or equivalent as well as two months on-the-job training.
    Additional Requirements: (Licenses, Certifications, Testing, etc):
    • Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming/Lottery regulations
      • Must successfully pass background check.
      • Must successfully pass drug screening.
      • Must be twenty one (21) years of age.Knowledge of:
        • Cashiering or banking operations.
          • The Gaming/Lottery industry, including principles and practices of a capital and operations budget.
            • Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
            • Financial and budgeting control skills.
            • 10-Key calculator.Ability to:
              • Communicate effectively with coworkers and management.
              • Identify different denominations of vouchers and currency and quickly count and stock vouchers and currency.
              • Communicate effectively with coworkers and management.
              • Count and separate varying denominations of vouchers and currency.
                • Be flexible to work varying shifts and time schedules as needed.
                • This position spends time on the floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
                  • Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
                  • Interpret and explain policies and procedures.
                  • Obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.

Keywords: Hard Rock Cafe International (USA), Inc., Cincinnati , COUNT TEAM MEMBER- $20 HR, Human Resources , Cincinnati, Ohio

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