Technical Support Specialist
Company: Precision Staffing Services
Location: Cincinnati
Posted on: January 14, 2021
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Job Description:
Technical Support Specialist Temp to Perm Opportunity
Responsible for providing technical assistance and support related
issues to our client computer systems, servers, software, security
and network infrastructure. Responsible for running diagnostic
programs, isolates problems, determines and implements solutions.
This is a full-time position which is a combination of help-desk
and field support services. Primary responsibilities for Technical
Support Specialist: *Provide technical assistance and support for
incoming requests and issues related to computer systems, software
and hardware. *Respond to issues and requests through trouble
tickets. Technical assistance is provided via phone and
remote-control sessions to resolve the reported issue. *Take
ownership of the problem-solving process to resolution or
escalation *Run diagnostic programs to resolve issues *Resolve
technical problems with Local Area Networks (LAN), Wide Area
Networks (WAN), and other systems. *Follow up with customers to
ensure issue has been resolved. *Maintain daily, performance of
computer systems and networks. *Install, modify, and repair
computer systems and networks. *Server cleanup and maintenance to
ensure performance *Installation of switches and firewalls and
management of devices *Onsite work for projects and issues
requiring hands on troubleshooting. *Knowledge of Office 365 tenant
and email migrations (not such the software). *Knowledge of Windows
Operating Systems required (Windows 7, 8, 8.1 and 10) *Knowledge of
Server Operating System (Server 2008 through Server 2019)
*Knowledge and or certifications a plus --Microsoft --HP Enterprise
--HP Systems --HP Networking --Sonic Wall --Ubiquiti Wireless
PandoLogic.Category: Customer Service, Keywords: Technical Support
Representative
Keywords: Precision Staffing Services, Cincinnati , Technical Support Specialist, IT / Software / Systems , Cincinnati, Ohio
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