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Technical Training and Implementation Specialist

Company: Phototype
Location: Cincinnati
Posted on: April 10, 2021

Job Description:

T echnical Training and Implementation SpecialistFounded in 1919 as Phototype and recently rebranded as the Olberding Brand Family, we are a family company focused on delivering the highest quality and service in the graphics management industry. As our tagline says, "We Design, Optimize and Protect Brands". Our clients are primarily consumer products companies and printers and we help them by delivering a broad range of services from brand strategy and packaging design, to adaptive design across various print and digital platforms, all the way to color management and the production of printing plates. With our world headquarters located in Cincinnati, we have over 350 employees throughout the United States and offices in Europe and Asia.The Technical Trainer & Implementation Specialist reports directly to the Director of Operational Technology. This person is responsible for technical and educational support of Operational Information Ecosystem ("my" application suite) within Olberding Brand Family. This individual will also participate with the testing and validation of these applications to ensure the solution is ready for implementation/deployment and support OBF's best-in-class processes and workflows to achieve optimal throughput.Core Activities* Works closely with individual "my" application product managers and developers to develop deep understanding current/future functionality with the goal of becoming the leading subject matter expert for the entire suite of "my" applications* When available, participate in meetings with product managers, developers, business analysts and end users that discuss enhancements* Design, development and deployment of comprehensive role-based training programs across the suite of "my" applications within the Operational Information Ecosystem* Creation and deployment of OBF Learning Management System (LMS)* Documentation, guides, syllabuses, tips, videos and tests* Design and development of Implementation Plans that result in a smooth/rapid deployment of new and enhanced suite of "my" applications across OBF facilities* Examples of plan contents: Pre-flight onboarding tool, train the trainer training plan, end-user training plans, UAT plan, UAT sign-off and go-live plans* Supplement application development quality assurance team to validate new application build accuracy* Design, development and deployment of training program review/rating solution that provides OBF leadership with key insights on the success of completed training programs and what measures/activities will be initiated to continuously improve* When available, assist operational technology tier one "my" application end user support team members by providing technical application and troubleshooting supportIdeal Candidate Attributes* Exceptional attention to fine details* Self-motivated and disciplined* Willing to constantly improve* Openness and adaptability to change* Must tolerate a fast-paced, hectic environment* Be self-directed and require little direction* Idea generator with strong analytical, problem solving, critical thinking and innovative solution capabilities evidenced by sound business judgment* Handles self with finesse and diplomacy with an understanding of changing priorities, sense of urgency, execution of results and support for the team* Able to prioritize and complete work assignments and projects in timely targeted fashion* Project Olberding Brand's image by being genuine, friendly, caring and take pride in your work* Effective and persuasive communication skills* Is an effective, mature, self-aware team player who has a calming style* Leads and initiates change effectively and is flexible and collaborative in all cross functional responsibilities* Operates with high integrity, is productive under high pressure, hands-on when needed* Demonstrates excellent communication ability using strong listening skills and logical, systematic approach to assimilating and sharing information in all areas* Strong knowledge of consumer products packaging, creative design, production artwork and print services helpfulExperience* At least 5-7 years' experience: * Working in and/or supporting application deployment and adult training processes* Writing and creating training material and educational materials.* Supporting, installing and upgrading software applications* At least 1-2 years' experience: * Project Management and or PM tools* Creation of training videosIn return for your talents, the Olberding Brand Family offers a dynamic work environment, competitive salaries, full benefits effective first day of employment including medical, dental, life insurance, short-term and long-term disability, onsite fitness facility, as well as education reimbursement, 401k and profit-sharing plans.For fastest consideration, please apply online to the Careers section of our website www.olberdingbrands.com. Only applications received through this process will be considered. No phone calls please.The Olberding Brand Family is an equal opportunity employer and welcomes individuals of diverse talents and backgrounds.Job Requirements:Essential Duties and Responsibilities * Works independently and within small teams to organize and deliver technical training and related materials, refines training content and training objectives* Prepares training plans from remote and on-site users, to ensure training material reflects current product features and instruct participants in both training sessions and at desk engagements* Document time spent on various job roles through myTime and Teamwork's in order to provide an accurate accounting of time spent in support of various clients and applications* Become a trusted user resource, by providing service that consistently demonstrates strong product knowledge and work ethic along with respect for the end user* Collaborate with Product Development and Engineering teams to share customer requirements, influence product priorities and further enhance core product features* Utilizes written and verbal communication skills to interact with end users and provide written reports to Leadership and Product Management* Occasional after-hours and weekend support may be required as tasked to support overseas or domestic deployment tasks* Help improve system performance by identifying problems and recommending corrective actions to product managers for prioritization* Updates job knowledge by participating in educational opportunities and maintaining personal and job skills* Gain the needed skills and understanding of key operating systems used for the applications and services* Design and own roll-out checklists and deployment plans for assigned applications* Create Learning Management System (LMS) content and skill assessments* Create learning/training materials (guides/videos/tip sheets) for assigned applications* Assist in the creation and execution of User Acceptance Testing (UAT) scripts

Keywords: Phototype, Cincinnati , Technical Training and Implementation Specialist, IT / Software / Systems , Cincinnati, Ohio

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