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SAP S/4 HANA Support Senior Analyst - IM/ EWM/ SD-LE

Company: Archer Daniels Midland
Location: Erlanger
Posted on: April 10, 2021

Job Description:

SAP S/4 HANA Support Senior Analyst - IM/ EWM/ SD-LE KY - Kentucky Information Technology Job Description SAP S/4 HANA Support Senior Analyst - IM/ EWM/ SD-LE
Location: Erlanger, KY
Exempt level position.

Position Summary:
The Support Analyst will be part of the Service Delivery Organization which is responsible to maintain all ADM systems in operation with highest availability. As a member of the Service Delivery Organization, an SAP analyst will analyze the tickets raised by user(s) and provide response/resolution to the user or work with the concerned teams/ 3 rd party providers to resolve the issues as the per the Operational/Service Level Agreement with the business. The individual will also be responsible to work with the architects, developers and testers to build and deliver small enhancements in line with the global template design after approval from the Solution Delivery organization.--

Job Responsibilities:

  • Provide deep functional & technical expertise in the given process area, as well as demonstrated knowledge of key integration points across different modules and technical components.
  • Assume full ownership of the support tickets in the respective process area, work with integration, other process teams, development teams, 3 rd party support providers to resolve the tickets within Operational/Service Level Agreement limits.
  • Understand global template and regional solutions designed/developed by Solution Delivery teams and resolve the tickets keeping the solution intact.
  • Perform thorough testing including regression testing before releasing any solution for final user validation.
  • Understand and follow ADM IT processes in performing all day-to-day activities.
  • Understand ADM IT Service Management process, update incident/problem/service tickets regularly and accurately and document resolution in the service management tool.
  • Design and Configure minor enhancements following the ADM standard configuration/naming standards, document Functional design documents.
  • Provide technical input in support of audit requests, as needed.
  • Follow regulatory compliance and Security standards.
  • Partner with other process and system experts to identify and implement business process continuous improvements opportunities Job Requirements: --
    • Minimum 5 years' experience in one or more SAP modules; Experience with S/4HANA highly preferred.
    • Conceptually strong in the area of SAP IM / EWM Warehouse Management & Logistics Execution. Expertise both in Inventory mgmt. (IM) as well as Extended warehouse mgmt. (EWM) design and system set-up. Experience in maintaining EWM/IM systems (embedded & external ) and their service delivery support for large S/4 implementations encompassing storing, staging, warehousing and distribution and overall logistics execution across industry verticals including food/beverage & consumer packaged goods oriented companies.
    • Firm hands-on grip around Picking - Batch mgmt./SLED / Picking Strategies / Packing - HU mgmt. / Goods Issue Processes as well as Put-away / Put-away Strategies / Packing - HU mgmt. / Goods Receipt Processes. Ability to monitor stock movements, execute stock placements and removals using different put-away, picking strategies and rules.
    • Familiar with warehouse capacity mgmt. and warehouse order/tasks creation rules as well as release strategies. Knowledge of baseline configuration of Enterprise structure by defining & assigning plants, purchase organizations, storage locations, storage sections, bins, etc. Experienced in defining storage areas, storage bins and managing them.
    • Deep understanding of valuated stock versus non valuated stock both in EWM/IM and related accounting such as transfer postings and impact of G/L postings based on inventory valuation.
    • Expertise in handling different types of purchase orders including standard, consignment, third party, and stock transport orders. Expertise in handling Inter company stock transport orders, Intra company stock transport orders, transfer postings and physical Inventory including reservation & special stocks. Solid understanding of Returnable Containers STO Intercompany Process.
    • Must specialize on extending warehouse management to third party locations 3PL, Co-manufacturing vendor plants, based in cross-docking process, transportation planning and execution. Understanding of EWM - TM (transportation mgmt.) interface and related BAPI's and user exits.
    • Familiar with interfacing and using Radio frequency devices (RF) as well as the SAP console to perform transactions on the warehouse floor, bar coding and related handling units / SSCC assignment.
    • Hands-On knowledge of User Exits including standard user exits and creation of customer exit. Working knowledge ABAP Structures & Debugging as well as standard SAP routines.
    • Working knowledge of ALE/EDI IDoc's, recovery of failed batch Jobs & Inbound & Outbound RFC & Queues.
    • High analytical and problem solving skills in SAP EWM module, ability to provide best practice solution on incidents & assess its downstream impact on integrated solution. Ensure continuity of 'business as usual' items in lieu of proposed RICEFW as well as its relevance on Master Data Management (Warehouse Product Master/HU/Packaging Specification/Resource/Storage Bin etc.)
    • Experience with dealing with key integration areas in Order Management, Supply Chain, EHS, Procurement, Manufacturing, and Finance/Accounts Payable
    • Experience in SAP QM (Quality Management) will be an added advantage.
    • 3 years' experience in a support analyst role in a medium/large organization.
    • Experience with 24x7 support covering all time zones , working with multi-cultural support teams spread across different geographies.
    • Additional experience with leading team of support analysts in the respective area of expertise will be highly preferred.
    • Experience with a full-lifecycle SAP implementation will be an added advantage.
    • Practical experience working in an agile environment
    • Exhibits ability to work both in a team environment and independently
    • Strong analytical, organization, time management, facilitation, and process management skills
    • Demonstrated high level of written, verbal and interpersonal skills to communicate-- technical and non-technical information, ideas, procedures and processes.
    • Able to work in a fast-paced, changing environment, and with all levels of the organization and cope with rapidly changing information
    • Ability to evaluate and negotiate priorities and adapt to new/evolving individual and team assignments as adjustments are needed.--
    • Ability to effectively communicate to all levels of an organization how current trends and technology can address identified business needs and capabilities
    • Interact and deal effectively with all levels of employees while maintaining a professional manner.
    • Maintains a positive work environment through teamwork & conflict resolution
    • Expected to work occasional weekends, holidays, overtime, or a variety of shifts, when needed, to meet support Operational/Service Level Agreements
    • Ability and willingness to travel by auto and air -- as needed to achieve business objectives
    • Bachelor's degree related to Information Systems, Business or other relevant academic discipline Relocation assistance is available with this position.

      -- About ADM: At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at EEO ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and veterans status.

Keywords: Archer Daniels Midland, Cincinnati , SAP S/4 HANA Support Senior Analyst - IM/ EWM/ SD-LE, IT / Software / Systems , Erlanger, Ohio

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