Field Service Technician
Company: Pro Mach Inc
Posted on: September 24, 2022
Do you love to travel? Passionate about serving as a brand
ambassador? Feel fulfilled by solving technical challenges? Our
field service team specializes in keeping our machine performance
strong. Our team is dedicated to staying calm while acting quickly,
finding solutions, and exceeding customer expectations.
ProMach offers rewarding, challenging opportunities throughout the
world, across multiple packaging segments. If you are energized by
providing best-in-class customer experiences and strive for
advanced technical skills, we want to talk to you.
Do we have your attention? Keep reading.
PE Labellers is looking for a new Field Service Technician to join
their Service team. In this role, you will provide technical
support to customers throughout the life of a machine. You will
provide advice and physical assistance to the customer in
identifying problems associated with the operation of Federal
equipment, as well as offer innovative solutions to make the
customer's operation function more efficiently and
Does this work interest you?
* Travel to customers' locations to install, start-up, maintain,
troubleshoot labeling machines.
* Train customers' operators and technicians on set-up, operation,
change-over and maintenance of the systems.
* Work with the customer to ensure they have the parts required to
expeditiously repair any ongoing issue as well as have adequate
stock of spare components.
* Prepare and submit detailed trip reports for the customer and
company that identify problem(s) encountered, actions taken to
resolve the problem(s), and recommended next steps to fully satisfy
the customer's service need.
* Provide technical assistance to customer both over the phone and
via remote connection.
What's in it for you?
There's no monopoly on good ideas or limits to how far you can
advance with our team. We offer an open, communicative environment
that fosters individual initiative. We pride ourselves in being a
company where people choose to build a career.
In addition to growth opportunities, as a ProMach employee, you
receive more than just a paycheck. Total compensation includes your
salary, comprehensive medical/dental programs, as well as life
insurance, a generous paid time off program, and a retirement
savings plan with a company match. And because we understand the
importance of feeling protected, there is no waiting period for
benefits - you are eligible on your first day of employment!
If this sounds like you, we want to connect!
* Associates Degree in related technical field (mechanical and
electrical) or 6 years related/equivalent experience in the
* 3+ years in custom machine manufacturing or mechanical
* Excellent knowledge of mechanical/electrical technical
applications, specifically PLC's, servo driven motors and
* Ability to read & understand complex engineering designs,
including wiring schematics
* Good verbal and written communication skills
* Experience with Microsoft Office products, especially Word and
* Good interpersonal and organizational skills
* Good problem solving skills and independent judgment
* Able to travel 85% of the time and work overtime as required
* Ability to work independently, maintain a positive attitude and
work well with all levels of management and operators
Pro Mach, Inc.
We have been named to the Inc. 5,000 list of the fastest growing
private companies in the U.S. seven times. We continue to introduce
innovative products, enter new markets, expand our global presence,
and actively acquire new capabilities.
We have the rewards, opportunities, and the market strengths of a
large organization combined with the entrepreneurial culture of a
small, fast-paced company. You will enjoy the benefits of working
with a growing company that competes globally, with the personal
touch and feel of a smaller company where you can make an impact
Curious about life at ProMach? Follow us on LinkedIn, Twitter, and
More career opportunities to consider!
Pro Mach is an Equal Opportunity Employer. Pro Mach uses E-Verify
to verify employment eligibility of all new hires to work in the
United States. Pro Mach is a drug-free workplace.
We will ensure that individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform essential job functions, and to
receive other benefits and privileges of employment. Please contact
us to request accommodation.
Keywords: Pro Mach Inc, Cincinnati , Field Service Technician, IT / Software / Systems , Cincinnati, Ohio
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