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IT Operations Manager

Company: Velo3d
Location: California
Posted on: September 25, 2022

Job Description:

Velo3D is a metal 3D printing technology company. 3D printing-also known as additive manufacturing (AM)-has a unique ability to improve the way high-value metal parts are built. However, legacy metal AM has been greatly limited in its capabilities since its invention almost 30 years ago. This has prevented the technology from being used to create the most valuable and impactful parts, restricting its use to specific niches where the limitations were acceptable. Velo3D has overcome these limitations so engineers can design and print the parts they want. The company's solution unlocks a wide breadth of design freedom and enables customers in space exploration, aviation, power generation, energy, and semiconductor to innovate the future in their respective industries. Using Velo3D, these customers can now build mission-critical metal parts that were previously impossible to manufacture. The end-to-end solution includes the Flow print preparation software, the Sapphire family of printers, and the Assure quality control system-all of which are powered by Velo3D's Intelligent Fusion manufacturing process. The company delivered its first Sapphire system in 2018 and has been a strategic partner to innovators such as SpaceX, Honeywell, Honda, Chromalloy, and Lam Research. Velo3D has been named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2021. For more information, please visit , or follow the company on LinkedIn or Twitter. Velo, Velo3D, Sapphire and Intelligent Fusion are registered trademarks of Velo3D, Inc. Without Compromise, Flow and Assure are trademarks of Velo3D, Inc. POSITION OVERVIEW : In this section, provide a brief, high-level overview of the position. Velo3D is looking for a hands-on, cyber security-savvy IT Operations Manager to oversee our company's hardware, software, and computer networks.Responsibilities include managing network infrastructure, resolving system issues, managing IT performance metrics, network administration, and system security. This hands-on management role will report to the Senior Director or VP of IT. NEAR TERM DELIVERABLES - First Year - Establish control tools and real-time reporting systems - Completed infrastructure projects including enabling new facilities and capabilities - Implement NIST SP800-171 compliance improvements - Manage metrics, KPIs and SLAs to drive IT performance ESSENTIAL FUNCTIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. - Manage capacity, performance, and security of internal network infrastructure and business applications including all devices, workstations, servers, and software - Manage datacenter operations to ensure availability of network resources for Velo3D's services including periodic backups, disaster recovery plans and testing - Set up remote network access for users using virtual private networking techniques or two-factor authentication - Manage licensing, installation, configuration, and management of applications on servers and company approved devices - Configure and manage the organization's email and file servers - Ensure data is handled, transferred, or processed according to legal and company guidelines - Evaluate and provide technology for all departments so goals can be easily achieved, while managing costs per an approved budget - Manage installations, upgrades and configurations of hardware and software - Manage help desk staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance - Manage contracts with vendors - Conduct internal audits to verify the security and efficiency of an organization's network - Be responsible for device inventory and password management - Develop and publish metrics to executive staff - Participate in the development of IT policies and practices - Other duties as needed or required EDUCATION Required : Bachelor's Degree in Computer Science, Information Systems, Engineering, Business, or technical discipline Desired: Master's degree from an accredited university in IT, engineering, business administration or a related field. - Certifications: System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus EXPERIENCE : Required: 10 years providing IT support in fast-paced, high-pressure environments Technical expertise in one or more IT-related fields including cybersecurity, networking, Linux administration, Microsoft administration, virtualization, network configuration and management Experience with or knowledge of programming languages and operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, virtualization, content delivery, and caching Experience with scripting and automation tools Experience with procurement, service contracts, budgeting, forecasting, software license, and asset management Experience with managing datacenter availability and monitoring systems Experience implementing regulatory and privacy compliance policies and infrastructure at a public company for SOX, GDPR, etc. Experience with implementing ITAR, EAR, NIST SP 800-171, ISO 27001, DFARS 252.204-7012 , FAR 52.204-21 , and DoDI 5200.48 . Leadership and organizational skills OTHER REQUIREMENTS: - Technical aptitude: Has demonstrated mastery of multiple technical skills. Demonstrates ability to solve problems and think on their feet especially when under pressure. - Effective communicator : Ability to clearly articulate problem descriptions, action plans, priorities, and results both verbally and in writing. - Committed to results : Ability to work long hours when required to get the job done. - Acts with Integrity & Trust: Widely trusted, direct, truthful and is a person of high character. Acts consistently and in line with a clear and visible set of values and beliefs. Shares appropriate information at the right level with the right parties at the right time. Passes all background checks. - ITAR-compliance: US Citizen PHYSICAL DEMANDS: - Working at a desk in an open office environment for extended periods of time OTHER PHYSICIAL REQUIREMENTS: - Must wear steel-toed boots and protective eye-wear when in lab - May require hearing protection - High frequency of computer keyboarding - High frequency of viewing a computer monitor - Other personal protective equipment as applicable Velo3D provides equal employment opportunities to all employees and applicants for employment without regard to, and prohibits discrimination and harassment based on, race, color, religion, age, sex, national origin, disability, medical condition, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Onsite - Campbell, CA / Information Technology - Information Technology / Full Time

Keywords: Velo3d, Cincinnati , IT Operations Manager, IT / Software / Systems , California, Ohio

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