Associate Analyst - Healthcare Technology Product Support

Company: Unlimited Technology Systems LLC
Location: Cincinnati
Posted on: September 25, 2022

Job Description:

About UnlimitedUnlimited Systems is a group of healthcare leaders, tech gurus, and client success champions committed to enhancing the operational and treatment delivery success of specialty healthcare providers. For nearly two decades, we've been delivering market-leading technology solutions proven to help cancer care centers automate complex tasks and more efficiently provide life-saving treatments to patients.As a Cincinnati Top Workplace (2019, 2020, 2021), we take pride in maintaining a healthy work environment that supports and recognizes the contributions of every team member. Individual success at Unlimited Systems is boosted by ensuring team members know the organizational goals, how we are accomplishing them, and how each person can contribute. With Unlimited Systems, you will have the opportunity to demonstrate and further develop your skills in customer relationship management, professional consulting, healthcare technology, and leadership. If you meet the following prerequisites and want to have fun while developing increasingly valuable skills, and make good money while doing it, we look forward to meeting you. Minimum QualificationsBachelor's degreeEligible to work in the United States without visa sponsorshipAssociate Analyst CharacteristicsStrong verbal and written business communication skillsDetail-oriented with the ability to manage multiple tasks and varying prioritiesStrong organizational and problem-solving skillsService-oriented, customer-first focusSelf-motivator with strong time management skillsAbout the JobAs an Associate Analyst on our Revenue Cycle Performance team, you will be ensuring the success of our national client base of cancer treatment centers that utilize our customized software solutions. We are seeking personable, responsive, motivated team members to join both our technical and non-technical, expanding, close-knit team of professionals!The Revenue Cycle Performance team receives customer inquiries and responds to questions and issues arising from their use of our software. This position is responsible for troubleshooting and documenting customer challenges and ensuring a timely resolution to customer requests for assistance.Duties and ResponsibilitiesResponding to client inquiries via ServiceNow case management portal, telephone, and e-mailTroubleshooting client-specific problems related to software solutions and workflowAssisting clients with understanding product functionalityConducting remote and onsite product and process trainingCoordinating ongoing communication of solutions and software enhancementsFacilitating service and product delivery satisfaction through cross-functional team collaborationRoute client requests to the appropriate internal teamsIdentifying high priority issues and responding with a standardized escalation processBuilding proficiency on Unlimited Systems' software products and service offeringsLeveraging Unlimited Systems' tools, processes, and standardsTravel expectation BenefitsSalaried, full-time positionStructured annual bonus programAdditional monetary travel incentive(s) for team members whom choose to travelCompany matching 401(k)Health and Dental insurance premiums paid in full by Unlimited SystemsPerksHybrid work environment - after initial training, ability to work from home setting with intermittent in office touchpointsContemporary office with open configuration and area viewsModern lunchroom with company provided beveragesFun team building and community involvement activitiesAdjacent to Kenwood Towne Center and Fitness, entertainment, and shopping options on-premiseProfessional Career OpportunitiesUnlimited provides career opportunities that align with your individual skills and interests. Revenue Cycle team members have successfully advanced their career to the following professions within the Unlimited Systems:Account ManagementProject ManagementInside & Outside SalesProduct ManagementTraining ConsultantsLeadership & Management PositionsWorkflow & Implementation ConsultantsAdministrative LeadershipData Analytics & Reporting ConsultantUnlimited Systems is a drug-free and non-smoking work environment. We require a background check and initial/random drug screening for all members of our professional staff. To learn more about our company, services, and products, visit www.unlimitedsystems.com.

Keywords: Unlimited Technology Systems LLC, Cincinnati , Associate Analyst - Healthcare Technology Product Support, IT / Software / Systems , Cincinnati, Ohio