In-Store Equipment - Field Service Equipment Technician
Company: The Home Depot
Location: West Chester
Posted on: January 26, 2023
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Job Description:
Home Depot Equipment Services is comprised of over 300 talented
and highly trained professional technicians to deliver
comprehensive management of commercial equipment including
installation, repair, preventative maintenance and parts
management. We are dedicated to investing in advanced technology
and the continued training of Support and Field Service
Professional teams with the singular goal of optimizing the
efficiency, safety and productive life span of our customers'
mechanical assets. We are an industry leader with a nationwide
footprint in 15 regions across the United States, Canada and Puerto
Rico.WORK SCHEDULE: MONDAY - FRIDAY / 8:00 AM - 4:30 PMAs a Field
Service Professional you will maintain a variety of light
industrial equipment found in retail locations and manufacturing
facilities, such as paint shakers, carpet carousels, checkout
stands, blind cutting machines, shopping carts, and lifts. You must
be a self-starter, eager to "hit the road" and derive great
satisfaction in getting customer's equipment up and running.
Generally provide maintenance and repairs in various locations
within a 1.5 hour radius of your home. The hours for this position
are based on customers maintenance needs and will vary.Major Tasks,
Responsibilities & Key Accountabilities: 30% - Be customer-focused,
strive to delight the customer. Be available and accessible by
phone and computer daily as required. Explain each service and
repair performed to customers 30% - Maintain, trouble-shoot and
service light industrial equipment both mechanically and
electrically. Troubleshoot, adapt, and resolve/repair all issues to
keep equipment functioning properly. Test each system after
service/repair is complete to ensure the system is functioning
properly. Perform proper inspection of customer system to prevent
future issues. Read mechanical, hydraulic, pneumatic and electrical
schematics as required 20% - Provide daily reports and communicate
regularly with store managers, District Managers and home office
personnel. Provide detailed and clear service reports, turning them
in daily. Make phone calls and processing paperwork in accordance
with CPES policies and procedures 10% - Use computer applications
for word processing, modify excel spreadsheets, inventory control
and reporting 10% - Use sound judgment to deal with and eliminate
safety related issuesNature and Scope: This position reports to the
REGIONAL SVCS EQUIPMENT MGR This position has no direct
reportsEnvironmental Job Requirements: Environment: Located in a
comfortable indoor area. Any unpleasant conditions would be
infrequent and not objectionable.Travel: Typically requires
overnight travel less than 10% of the time.Additional Environmental
Job Requirements: - MINIMUM QUALIFICATIONS Must be eighteen years
of age or older. Must be legally permitted to work in the United
States.Additional Minimum Qualifications: Must have reliable
transportation and valid Driver's License with proof of insurance
and good driving record Versatile equipment maintenance repair
skill set PLC and Welding experience - Light welding beneficial
Ability to adhere to OSHA regulations including, but not limited to
fall protection, lock-out tag-out procedures 1-3 years wrench in
hand experience (mechanical, engineering, electrical, copiers, or
cable installation (Experience limited to only computer/IT repair
and installation is not generally a fit forthis role.) Must be able
to read mechanical, hydraulic, pneumatic and electrical schematics
as required Ability to sit, stand and drive for extended periods of
time. Lift 80 lbs. Climb 15+ ft. Must reside within 15-20 miles of
the target city Must have standard tools used in the craft, a
computer and scanner with high-speed internet access Be a
self-starter, driving customer satisfaction with a passion for
equipment maintenanceEducation Required: The knowledge, skills and
abilities typically acquired through the completion of a high
school diploma and/or GED.Years of Relevant Work Experience: (2)
yearsPhysical Requirements: Requires intermittent periods during
which continuous physical exertion is required, such as walking,
standing, stooping, climbing, lifting material or equipment, some
of which may be heavy or awkward.Preferred
Qualifications:Knowledge, Skills, Abilities and Competencies:
Action Oriented: Taking on new opportunities and tough challenges
with a sense of urgency, high energy, and enthusiasm Builds
Networks: Effectively building formal and informal relationship
networks inside and outside of the organization Collaborates:
Building partnerships and working collaboratively with others to
meet shared objectives Decision Quality: Making good and timely
decisions that keep the organization moving forward
Pay Rate: -
Keywords: The Home Depot, Cincinnati , In-Store Equipment - Field Service Equipment Technician, IT / Software / Systems , West Chester, Ohio
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