Senior Technical Service Specialist

Company: Powerex-Iwata Air Technology
Location: Harrison
Posted on: March 20, 2023

Job Description:

Senior Technical Service Specialist Summary We are looking for a self-driven individual with a strong ability to provide support for our valuable customers that depend on our products every day to fill these needs. As a key member of the Technical Support organization, you will play a critical role in the growth of the business. Your customers will include field technicians, Sales personnel, end users located both domestically and internationally in addition to internal departmental personnel. Key Job Functions/Duties

• Responsible for answering customer questions and solving product issues in the field. It is expected that the Technical Support Specialist will determine the problem root cause and resolution and successfully follow the inquiry to completion. This position will be available 1 week a month for afterhours emergency on-call support.
• The Senior Technical Service Specialist will be the facilitator in all matters related to warranties. This will require reviewing and processing warranty claims and bringing defective materials back to the plant for evaluation.
• The Senior Technical Service Specialist will have the opportunity to provide increased capabilities for our customers through the facilitation of onsite service training. You will be able to help create new content for current and future products and deliver it through classroom presentations and hand-on demonstrations.
• The Senior Technical Service Specialist will have the opportunity to prepare field technicians on how to understand and maintain our products in the field. They are continuously looking for more information online and want access to this information at will. You will have the opportunity to develop new, useful information and technical content and upgrade our ability to deliver it through various means of technology including YouTube and a new website planned for the near future.
• The Senior Technical Service Specialist will, on occasion, have the opportunity to visit customer sites to assist in the start-up of new Powerex systems or successfully resolve a persistent issue.

Keywords: Powerex-Iwata Air Technology, Cincinnati , Senior Technical Service Specialist, IT / Software / Systems , Harrison, Ohio