Field Service Engineer

Company: Thermo Fisher Scientific
Location: Cincinnati
Posted on: May 28, 2023

Job Description:

Job Description
At Thermo Fisher Scientific, our people share a common set of values - Integrity, Intensity, Innovation, and Involvement. We work together to accelerate research, solve complex analytical challenges, improve patient diagnostics, drive innovation, and increase laboratory productivity. Each one of us contributes to our mission every day - to enable our customers to make the world healthier, cleaner, and safer.
Location/Division Specific Information
The Immunodiagnostics Division ( IDD ) of Thermo Fisher Scientific aims to dramatically improve the management of allergy, asthma, and autoimmune diseases by providing healthcare professionals with advanced diagnostics technologies and clinical expertise. Our key businesses: allergy, autoimmunity, and systems. This position is remote and located in Ohio.
How will you make an impact?
IDD Field Service Engineers (FSEs) provide exceptional on-site service on highly sophisticated and integrated systems within hospitals and commercial reference laboratories in their assigned service territories. This is accomplished through technical expertise, teamwork, and outstanding customer service.
What will you do?

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  Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers.
  
  
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  Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel.
  
  
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  Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc.
  
  
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  Display professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions.
  
  
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  Collaborate with internal partners to resolve customer issues and improve processes.
  
  
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  Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or advanced operators.
  
  
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  Increase technical proficiency servicing instruments by completing in-person or online training courses.
  
  
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  Manage travel expenses and follow Thermo Fisher Scientific travel policies and guidelines.
  
  
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  May be required to perform other related duties as required or assigned.
  
  
  How will you get here?
  Education
  Possess an associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical or similar, or equivalent combination of skills and experience.
  Experience
  
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    Experience in related life sciences, biomedical engineering and/or technical customer-facing roles.
    
    
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    Experience with operating, troubleshooting, repairing, and calibrating sophisticated analyzers or systems.
    
    
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    Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA, FDA) preferred.
    
    
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    Proficient on Windows and other software, network knowledge, electrical/electronics, mechanics, chemistry technology; an analytical problem solver with good engineering competence.
    
    
    Knowledge, Skills, Abilities
    
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      Exercise judgment in setting work priorities and identifying next steps.
      
      
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      Able to quickly adapt to change with positive and constructive feedback.
      
      
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      Work in a fast-paced environment and operate remotely from the main office with minimum supervision.
      
      
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      Stand, bend, and/or kneel for up to two hours at a time.
      
      
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      Ability to lift 75 pounds, push and pull equipment, and carry up to 50 pounds for at least 100 feet.
      
      
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      Some exposure to biohazards is a possibility during instrument service activities, as these instruments are used in biohazard environments and encounter human bodily fluids. Biohazard training, safety equipment and following SOPs will minimize the exposure.
      
      
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      Possess a valid driver's license, with a clean Motor Vehicle report.
      
      
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      Able to drive a vehicle for up to 4-5 hours at a time and be comfortable with commercial air travel.
      
      
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      Maintain Vendor Credentialing for access to customer locations and instrumentation which may require certain vaccinations and/or medical screening be kept up to date.
      
      
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      Overtime and last-minute schedule changes may occur to ensure customer satisfaction.
      
      
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      Ability to travel up to 85% (overnight), often in less than 1 days' notice via automobile or airplane.
      
      
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      Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment.
      
      
      We offer competitive salary, an annual incentive bonus plan, and a range of other employee benefits!
      Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. At Thermo Fisher Scientific, each one of our 80,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
      Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
      Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Keywords: Thermo Fisher Scientific, Cincinnati , Field Service Engineer, IT / Software / Systems , Cincinnati, Ohio